Components installed with Individual Life Claims

reference australia Updated Sep 10, 2026 2 min read components-installed-individual-life-claims.md

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Several types of components are installed with the activation of the Individual Life Claims application.

Plugins installed

Plugin	Description
Case Management Core [com.sn_customerservice]	Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications.

Store applications installed

Store application	Description
Financial Services Operations Core	Stores the customer data that is needed to make policy service requests. For more information, see Financial Services Operations Core.
Playbooks for Customer Service Management	Provides a way to visualize business process workflows in a simple, task-oriented view, enabling consistent responses to commonly encountered situations. For more information, seePlaybooks in Customer Service Management.

Roles installed

Role title [name]	Description	Contains roles
Individual Life Claims Admin [sn_ins_claim_indl.admin]	This role gives access to all Individual Life claim operations data, plus admin privileges.	sn_ins_siu.viewer sn_bom.service_definition_admin decision_table_admin sn_ins_claim_indl.dbn_adjuster sn_ins_claim_indl.manager sn_doc_processor.admin
Individual Life Claims Death Benefit Adjuster [sn_ins_claim_indl.dbn_adjuster]	This role gives access to all Individual Life Death Benefit Claim adjuster operations data.	sn_bom.viewer sn_sla_definition_read sn_customerservice.csm_workspace_user sn_customerservice.case_contributor_viewer sn_doc_processor.agent sn_bom.adjuster sn_bom.agent sn_bom.indiv_life_policy_viewer
Individual Life Claims Death Benefit Viewer [sn_ins_claim_indl.dbn_viewer]	This role gives read access to all Individual Life Death Benefit Claim operations data.	sn_bom.service_definition_read sn_bom.viewer sn_bom.ref_data_viewer sn_bom.customer_data_viewer sn_bom.indiv_life_policy_viewer
Individual Life Claims First-Notice-of-Loss (FNOL) Representative [sn_ins_claim_indl.fnol_representative]	This role gives access to request an Individual Life Claim.	sn_bom.indiv_life_policy_viewer sn_sla_definition_read sn_customerservice.account_contributor sn_bom.fnol_representative sn_bom.customer_data_viewer sn_customerservice.csm_workspace_user sn_customerservice.case_contributor_viewer sn_customerservice.consumer_contributor
Individual Life Claims Manager [sn_ins_claim_indl.manager]	This role is for managing reports and dashboards, as well as approving reserves and payments above the adjuster limit.	sn_ins_claim_indl.dbn_adjuster

## Tables installed

Table	Description
Individual Death Claim [sn_ins_claim_indl_death_case]	Stores information about the individual death claims. This table extends the Claim Base [sn_bom_claim_case] table.
Related Death Policy Claim [sn_ins_claim_indl_rel_death_case]	Stores information about the related death claims from each policy that is attached to the customer.
Individual Death Claim Task [sn_ins_claim_indl_death_task]	Stores information about all the individual death claims tasks for all the individual life claims. This table extends the Financial Task [sn_bom_task] table.

Parent Topic:Individual Life Claims reference

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---
title: Components installed with Individual Life Claims
description: Several types of components are installed with the activation of the Individual Life Claims application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/insurance-claims/components-installed-individual-life-claims.html
release: australia
product: Insurance Claims
classification: insurance-claims
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Reference, Individual Life Claims, Exploring insurance claims applications, Insurance applications, Financial Services Operations \(FSO\)]
---

# Components installed with Individual Life Claims

Several types of components are installed with the activation of the Individual Life Claims application.

## Plugins installed

|Plugin|Description|
|------|-----------|
|Case Management Core \[com.sn\_customerservice\]|Enables the extension of tables from the Customer Service Management application into the Financial Services Operations applications.|

## Store applications installed

|Store application|Description|
|-----------------|-----------|
|Financial Services Operations Core|Stores the customer data that is needed to make policy service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-operations-core-data-model.md).|
|Playbooks for Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, enabling consistent responses to commonly encountered situations. For more information, see[Playbooks in Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/setting-up-csm-playbooks.md).|

## Roles installed

<table id="table_um5_yjb_qbc"><thead><tr><th>

Role title \[name\]

</th><th>

Description

</th><th>

Contains roles

</th></tr></thead><tbody><tr><td>

Individual Life Claims Admin \[sn\_ins\_claim\_indl.admin\]

</td><td>

This role gives access to all Individual Life claim operations data, plus admin privileges.

</td><td>

-   sn\_ins\_siu.viewer
-   sn\_bom.service\_definition\_admin
-   decision\_table\_admin
-   sn\_ins\_claim\_indl.dbn\_adjuster
-   sn\_ins\_claim\_indl.manager
-   sn\_doc\_processor.admin

</td></tr><tr><td>

Individual Life Claims Death Benefit Adjuster \[sn\_ins\_claim\_indl.dbn\_adjuster\]

</td><td>

This role gives access to all Individual Life Death Benefit Claim adjuster operations data.

</td><td>

-   sn\_bom.viewer
-   sn\_sla\_definition\_read
-   sn\_customerservice.csm\_workspace\_user
-   sn\_customerservice.case\_contributor\_viewer
-   sn\_doc\_processor.agent
-   sn\_bom.adjuster
-   sn\_bom.agent
-   sn\_bom.indiv\_life\_policy\_viewer

</td></tr><tr><td>

Individual Life Claims Death Benefit Viewer \[sn\_ins\_claim\_indl.dbn\_viewer\]

</td><td>

This role gives read access to all Individual Life Death Benefit Claim operations data.

</td><td>

-   sn\_bom.service\_definition\_read
-   sn\_bom.viewer
-   sn\_bom.ref\_data\_viewer
-   sn\_bom.customer\_data\_viewer
-   sn\_bom.indiv\_life\_policy\_viewer

</td></tr><tr><td>

Individual Life Claims First-Notice-of-Loss \(FNOL\) Representative \[sn\_ins\_claim\_indl.fnol\_representative\]

</td><td>

This role gives access to request an Individual Life Claim.

</td><td>

-   sn\_bom.indiv\_life\_policy\_viewer
-   sn\_sla\_definition\_read
-   sn\_customerservice.account\_contributor
-   sn\_bom.fnol\_representative
-   sn\_bom.customer\_data\_viewer
-   sn\_customerservice.csm\_workspace\_user
-   sn\_customerservice.case\_contributor\_viewer
-   sn\_customerservice.consumer\_contributor

</td></tr><tr><td>

Individual Life Claims Manager \[sn\_ins\_claim\_indl.manager\]

</td><td>

This role is for managing reports and dashboards, as well as approving reserves and payments above the adjuster limit.

</td><td>

sn\_ins\_claim\_indl.dbn\_adjuster

</td></tr></tbody>
</table>## Tables installed

|Table|Description|
|-----|-----------|
|Individual Death Claim \[sn\_ins\_claim\_indl\_death\_case\]|Stores information about the individual death claims. This table extends the Claim Base \[sn\_bom\_claim\_case\] table.|
|Related Death Policy Claim \[sn\_ins\_claim\_indl\_rel\_death\_case\]|Stores information about the related death claims from each policy that is attached to the customer.|
|Individual Death Claim Task \[sn\_ins\_claim\_indl\_death\_task\]|Stores information about all the individual death claims tasks for all the individual life claims. This table extends the Financial Task \[sn\_bom\_task\] table.|

**Parent Topic:**[Individual Life Claims reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/individual-life-claims-reference.md)