Components installed with Insurance claims

reference australia Updated Sep 10, 2026 2 min read components-installed-with-insurance-claims-flow.md

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Several types of components are installed with the activation of the Insurance claims application.

Plugins installed

Plugin	Description
CSM Contributor User [com.snc.csm_contributor_user]	Enables the contributor role for the first-notice-of-loss (FNOL) representative, who creates the case on behalf of the customer.

Store applications installed

Store application	Description
Financial Services Operations Core	Stores the customer data that is needed to make policy service requests. For more information, see Financial Services Operations Core.
Playbooks in Customer Service Management	Provides a way to visualize business process workflows in a simple, task-oriented view, enabling consistent responses to commonly encountered situations. For more information, see Playbooks in Customer Service Management.

Roles installed

Role title [name]	Description	Contains roles
Admin [sn_ins_gen_claim.admin]	This role gives access to all Insurance claims operations data, plus admin privileges.	sn_bom.service_definition_admin sn_ins_gen_claim.processor decision_table_admin sn_ins_gen_claim.adjuster sn_ins_gen_claim.manager sn_doc_processor.admin
FNOL representative [sn_ins_gen_claim.fnol_representative]	This role gives access to request Insurance claims for customers with whom a relationship exists.	sn_customerservice.case_contributor_viewer sn_sla_definition_read sn_bom.ct_ins_policy_viewer sn_customerservice.customer_contributor sn_customerservice.csm_workspace_user sn_bom.pt_ins_policy_viewer sn_bom.fnol_representative sn_bom.customer_data_viewer sn_customerservice.account_contributor
Adjuster [sn_ins_gen_claim.adjuster]	This role gives access to all Insurance claims adjuster operations data.	sn_bom.viewer sn_bom.ct_ins_policy_viewer sn_bom.pt_ins_policy_viewer sn_bom.adjuster sn_doc_processor.agent sn_ins_gen_claim.processor sn_sla_definition_read
Manager [sn_ins_gen_claim.manager]	This role is for managing reports and dashboards, as well as approving reserves and payments above the adjuster limit.	sn_ins_gen_claim.processor sn_ins_gen_claim.adjuster
Viewer [sn_ins_gen_claim.viewer]	This role gives read access to all Insurance claims claim operations data.	sn_bom.customer_data_viewer sn_bom.service_definition_read sn_bom.viewer sn_bom.ref_data_viewer
Processor [sn_ins_gen_claim.processor]	This role gives access to all Insurance claims operations data.	sn_ins_claim.payment_reader sn_ins_claim.trip_writer sn_ins_claim.property_reader sn_ins_claim.trip_reader sn_bom.b2c_agent sn_doc_processor.agent sn_ins_claim.injury_reader sn_ins_claim.participant_writer sn_ins_claim.policy_snapshot_reader sn_ins_claim.injury_writer sn_ins_claim.baggage_reader sn_ins_claim.property_writer sn_bom.ct_ins_policy_viewer sn_ins_claim.profile_reader sn_ins_claim.reserve_reader sn_bom.b2b_agent sn_bom.pt_ins_policy_viewer sn_ins_claim.baggage_writer sn_ins_claim.summary_page_read sn_ins_claim.coverage_reader sn_ins_claim.incident_item_writer sn_ins_claim.incident_item_reader sn_ins_claim.incident_config_reader sn_sla_definition_read sn_ins_claim.profile_writer
Flow executor [sn_ins_gen_claim.flow_executor]	This role gives access to run all flows and subflows for Insurance claims.	sn_ins_gen_claim.manager

## Tables installed

Table	Description
Claim Case [sn_ins_gen_claim_case]	Store information about the claim case. This table extends the Claim Base [sn_bom_claim_case] table.
Claim Task [sn_ins_gen_claim_task]	Stores information about a claim task. This table extends the Financial Task [sn_bom_task] table.
Claim Adjuster Task [sn_ins_gen_claim_adj_task]	Stores information about an adjuster task for a claim. This table extends the Financial Task [sn_bom_task] table.

Parent Topic:Insurance claims reference

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---
title: Components installed with Insurance claims
description: Several types of components are installed with the activation of the Insurance claims application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/insurance-claims/components-installed-with-insurance-claims-flow.html
release: australia
product: Insurance Claims
classification: insurance-claims
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Reference, Insurance claims, Exploring insurance claims applications, Insurance applications, Financial Services Operations \(FSO\)]
---

# Components installed with Insurance claims

Several types of components are installed with the activation of the Insurance claims application.

## Plugins installed

|Plugin|Description|
|------|-----------|
|CSM Contributor User \[com.snc.csm\_contributor\_user\]|Enables the contributor role for the first-notice-of-loss \(FNOL\) representative, who creates the case on behalf of the customer.|

## Store applications installed

|Store application|Description|
|-----------------|-----------|
|Financial Services Operations Core|Stores the customer data that is needed to make policy service requests. For more information, see [Financial Services Operations Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-operations-core-data-model.md).|
|Playbooks in Customer Service Management|Provides a way to visualize business process workflows in a simple, task-oriented view, enabling consistent responses to commonly encountered situations. For more information, see [Playbooks in Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/setting-up-csm-playbooks.md).|

## Roles installed

<table id="table_icl_kz3_tcc"><thead><tr><th>

Role title \[name\]

</th><th>

Description

</th><th>

Contains roles

</th></tr></thead><tbody><tr><td>

Admin \[sn\_ins\_gen\_claim.admin\]

</td><td>

This role gives access to all Insurance claims operations data, plus admin privileges.

</td><td>

-   sn\_bom.service\_definition\_admin
-   sn\_ins\_gen\_claim.processor
-   decision\_table\_admin
-   sn\_ins\_gen\_claim.adjuster
-   sn\_ins\_gen\_claim.manager
-   sn\_doc\_processor.admin

</td></tr><tr><td>

FNOL representative \[sn\_ins\_gen\_claim.fnol\_representative\]

</td><td>

This role gives access to request Insurance claims for customers with whom a relationship exists.

</td><td>

-   sn\_customerservice.case\_contributor\_viewer
-   sn\_sla\_definition\_read
-   sn\_bom.ct\_ins\_policy\_viewer
-   sn\_customerservice.customer\_contributor
-   sn\_customerservice.csm\_workspace\_user
-   sn\_bom.pt\_ins\_policy\_viewer
-   sn\_bom.fnol\_representative
-   sn\_bom.customer\_data\_viewer
-   sn\_customerservice.account\_contributor

</td></tr><tr><td>

Adjuster \[sn\_ins\_gen\_claim.adjuster\]

</td><td>

This role gives access to all Insurance claims adjuster operations data.

</td><td>

-   sn\_bom.viewer
-   sn\_bom.ct\_ins\_policy\_viewer
-   sn\_bom.pt\_ins\_policy\_viewer
-   sn\_bom.adjuster
-   sn\_doc\_processor.agent
-   sn\_ins\_gen\_claim.processor
-   sn\_sla\_definition\_read

</td></tr><tr><td>

Manager \[sn\_ins\_gen\_claim.manager\]

</td><td>

This role is for managing reports and dashboards, as well as approving reserves and payments above the adjuster limit.

</td><td>

-   sn\_ins\_gen\_claim.processor
-   sn\_ins\_gen\_claim.adjuster

</td></tr><tr><td>

Viewer \[sn\_ins\_gen\_claim.viewer\]

</td><td>

This role gives read access to all Insurance claims claim operations data.

</td><td>

-   sn\_bom.customer\_data\_viewer
-   sn\_bom.service\_definition\_read
-   sn\_bom.viewer
-   sn\_bom.ref\_data\_viewer

</td></tr><tr><td>

Processor \[sn\_ins\_gen\_claim.processor\]

</td><td>

This role gives access to all Insurance claims operations data.

</td><td>

-   sn\_ins\_claim.payment\_reader
-   sn\_ins\_claim.trip\_writer
-   sn\_ins\_claim.property\_reader
-   sn\_ins\_claim.trip\_reader
-   sn\_bom.b2c\_agent
-   sn\_doc\_processor.agent
-   sn\_ins\_claim.injury\_reader
-   sn\_ins\_claim.participant\_writer
-   sn\_ins\_claim.policy\_snapshot\_reader
-   sn\_ins\_claim.injury\_writer
-   sn\_ins\_claim.baggage\_reader
-   sn\_ins\_claim.property\_writer
-   sn\_bom.ct\_ins\_policy\_viewer
-   sn\_ins\_claim.profile\_reader
-   sn\_ins\_claim.reserve\_reader
-   sn\_bom.b2b\_agent
-   sn\_bom.pt\_ins\_policy\_viewer
-   sn\_ins\_claim.baggage\_writer
-   sn\_ins\_claim.summary\_page\_read
-   sn\_ins\_claim.coverage\_reader
-   sn\_ins\_claim.incident\_item\_writer
-   sn\_ins\_claim.incident\_item\_reader
-   sn\_ins\_claim.incident\_config\_reader
-   sn\_sla\_definition\_read
-   sn\_ins\_claim.profile\_writer

</td></tr><tr><td>

Flow executor \[sn\_ins\_gen\_claim.flow\_executor\]

</td><td>

This role gives access to run all flows and subflows for Insurance claims.

</td><td>

sn\_ins\_gen\_claim.manager

</td></tr></tbody>
</table>## Tables installed

|Table|Description|
|-----|-----------|
|Claim Case \[sn\_ins\_gen\_claim\_case\]|Store information about the claim case. This table extends the Claim Base \[sn\_bom\_claim\_case\] table.|
|Claim Task \[sn\_ins\_gen\_claim\_task\]|Stores information about a claim task. This table extends the Financial Task \[sn\_bom\_task\] table.|
|Claim Adjuster Task \[sn\_ins\_gen\_claim\_adj\_task\]|Stores information about an adjuster task for a claim. This table extends the Financial Task \[sn\_bom\_task\] table.|

**Parent Topic:**[Insurance claims reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/insurance-claims-flow-reference.md)