Create a service definition category for Insurance claims

task australia Updated Sep 10, 2026 1 min read create-a-service-definition-category-for-insurance-claims.md

Create a service definition category in Insurance claims to properly classify and handle claims that are related to a particular benefit.

Before you begin

Set the application scope in your instance to Insurance claims.

Role required: admin

About this task

A service definition category is a logical grouping of service definitions. It can act as a filtering mechanism and reduce the number of available services.

Procedure

Navigate to All > Insurance claims > Administration > Service definition categories.
Select New.

On the form, fill in the fields.

Field	Description
Name	Name of the service definition category.
Description	Description of the service definition category.
Order	Order in which the service definition category is displayed.
Active	Whether the service definition category is active.

Select Submit.

Parent Topic:Creating a service definition for Insurance claims

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---
title: Create a service definition category for Insurance claims
description: Create a service definition category in Insurance claims to properly classify and handle claims that are related to a particular benefit.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/insurance-claims/create-a-service-definition-category-for-insurance-claims.html
release: australia
product: Insurance Claims
classification: insurance-claims
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Creating a service definition for Insurance claims, Configure, Insurance claims, Exploring insurance claims applications, Insurance applications, Financial Services Operations \(FSO\)]
---

# Create a service definition category for Insurance claims

Create a service definition category in Insurance claims to properly classify and handle claims that are related to a particular benefit.

## Before you begin

Set the application scope in your instance to **Insurance claims**.

Role required: admin

## About this task

A service definition category is a logical grouping of service definitions. It can act as a filtering mechanism and reduce the number of available services.

## Procedure

1.  Navigate to **All** &gt; **Insurance claims** &gt; **Administration** &gt; **Service definition categories**.

2.  Select **New**.

3.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Name|Name of the service definition category.|
    |Description|Description of the service definition category.|
    |Order|Order in which the service definition category is displayed.|
    |Active|Whether the service definition category is active.|

4.  Select **Submit**.


**Parent Topic:**[Creating a service definition for Insurance claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/create-service-definitions-for-insurance-claims.md)