Create an insurance policy

task australia Updated Sep 10, 2026 1 min read create-an-insurance-policy-for-a-consumer.md

Create a policy record in the system that represents the agreement between the insurance provider and the customer by using the Insurance claims application.

Before you begin

An insurance product model, a coverage specification, and an insurance policy table that extends the Insurance Policy (sn_bom_ins_policy) table are required. For more information, see the following topics:

Role required: admin

Procedure

Navigate to All > System Definition > Tables.
Open the list view of the insurance policy table that you want to create a policy for.
Select New.

On the form, fill in the fields.

Field	Description
Product	Insurance product model.
Name	Name of the insurance policy.
Policy number	Unique identifier of the policy.
Policy holder	Customer that owns the policy.
Effective date	Effective date of the policy. The date is set to either the current date or the past.
Expiration date	Date when the policy expires.
Status	Status of the policy. Active policies are set to In Force. Policies that aren’t In Force are ignored when creating a case.

Select Update.

What to do next

Apply coverage to an insurance policy. For more information, see Apply coverages to an insurance policy.

Parent Topic:Setting up an insurance policy for Insurance claims

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---
title: Create an insurance policy
description: Create a policy record in the system that represents the agreement between the insurance provider and the customer by using the Insurance claims application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/insurance-claims/create-an-insurance-policy-for-a-consumer.html
release: australia
product: Insurance Claims
classification: insurance-claims
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up an insurance policy for Insurance claims, Setting up the policy data for Insurance claims, Configure, Insurance claims, Exploring insurance claims applications, Insurance applications, Financial Services Operations \(FSO\)]
---

# Create an insurance policy

Create a policy record in the system that represents the agreement between the insurance provider and the customer by using the Insurance claims application.

## Before you begin

An insurance product model, a coverage specification, and an insurance policy table that extends the Insurance Policy \(sn\_bom\_ins\_policy\) table are required. For more information, see the following topics:

-   [Insurance product models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/insurance-product-models.md)
-   [Coverage specification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/coverage-specification.md)
-   [Create an insurance policy table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/create-an-insurance-policy-table.md)

Role required: admin

## Procedure

1.  Navigate to **All** &gt; **System Definition** &gt; **Tables**.

2.  Open the list view of the insurance policy table that you want to create a policy for.

3.  Select **New**.

4.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Product|Insurance product model.|
    |Name|Name of the insurance policy.|
    |Policy number|Unique identifier of the policy.|
    |Policy holder|Customer that owns the policy.|
    |Effective date|Effective date of the policy. The date is set to either the current date or the past.|
    |Expiration date|Date when the policy expires.|
    |Status|Status of the policy. Active policies are set to In Force. Policies that aren’t In Force are ignored when creating a case.|

5.  Select **Update**.


## What to do next

Apply coverage to an insurance policy. For more information, see [Apply coverages to an insurance policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/apply-coverage-to-an-insurance-policy.md).

**Parent Topic:**[Setting up an insurance policy for Insurance claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/set-up-an-insurance-policy.md)