Creating a service definition for Insurance claims

Create a service definition for each claim type by using the Insurance claims application.

For a summary of service definitions, review the links in the Related information section on this page.

Create a service definition category for Insurance claims
Create a service definition category in Insurance claims to properly classify and handle claims that are related to a particular benefit.
Create a service definition for Insurance claims
Create a service definition for each claim type in your Insurance claims workflow. You can also create a service definition to generate adjuster tasks in the workflow.
Link the insurance product model and claim case service definition
Link the insurance product model and claim case service definition by using the Insurance claims application. Without this link, the system doesn’t know which policies are relevant to the case service definition.
Add a document list definition to a service definition
Add a document list definition to a service definition by using the Insurance claims application so that you can define the required documents that a customer needs to provide for a particular claim.

Related topics

Service definitions

title	Creating a service definition for Insurance claims
description	Create a service definition for each claim type by using the Insurance claims application.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/financial-services-operations/insurance-claims/create-service-definitions-for-insurance-claims.html
release	australia
product	Insurance Claims
classification	insurance-claims
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	ConfigureInsurance claimsExploring insurance claims applicationsInsurance applicationsFinancial Services Operations \(FSO\)