Discuss an Insurance claims claim

---
title: Discuss an Insurance claims claim
description: Discuss details of an Insurance claims case with additional users that have access to the claim record. Use this feature to collaborate with other Insurance claims users and create or view an ongoing sidebar discussion for a case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/insurance-claims/discuss-an-insurance-claims-flow-claim.html
release: australia
product: Insurance Claims
classification: insurance-claims
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Insurance claims, Exploring insurance claims applications, Insurance applications, Financial Services Operations \(FSO\)]
---

# Discuss an Insurance claims claim

Discuss details of an Insurance claims case with additional users that have access to the claim record. Use this feature to collaborate with other Insurance claims users and create or view an ongoing sidebar discussion for a case.

## Before you begin

Role required: sn\_ins\_gen\_claim.fnol\_representative, sn\_ins\_gen\_claim.processor, sn\_ins\_gen\_claim.adjuster, sn\_ins\_gen\_claim.manager

## About this task

This procedure references service definitions and products that are used in the included travel insurance claim line of business. Your workflow may vary depending on your configuration.

## Procedure

1.  Navigate to **All** > **Financial Services Operations** > **Workspace**.

2.  Select the lists icon \(\[Omitted image "inline-data-vis-96px-list.png"\] Alt text: lists icon\).

3.  Open an Insurance claims case.

4.  Select **Discuss**.

5.  In the **Subject** field, enter a subject for the discussion.

6.  In the **Add participants** field, add participants to the discussion.

7.  Select **Start discussion**.

    The discussion associates with the claim record.


## What to do next

To view a discussion, select **Discuss**, and then select **Open record** for the discussion that you want to view.