Enable the claim workspace for Individual Life Claims

task australia Updated Sep 10, 2026 1 min read enable-claim-workspace-for-individual-life-claims.md

Enable the claim workspace page on the claim case so that a claims manager or adjuster can view the page in Individual Life Claims.

Before you begin

Role required: admin

Procedure

Navigate to All > Now Experience Framework > UI Builder.
In the Search field, search for CSM/FSM Configurable Workspace.
In CSM/CSM/FSM Configurable Workspace, enable the CSM default record page.

For more information, see record pages.
From the CSM default record page, set the page order.
Set the variant conditions and audience on the following record pages.

Claims page variant	Navigation to page records
Claim workspace page	In the Search field, search for CSM default record post-Details. In the Pages and variants table, navigate to the page collection: Claim workspace > Indiv Life Claim Workspace > Settings.

**Parent Topic:**[Setting up Individual Life Claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/setting-up-individual-life-claims.md)

59 lines · 2.2 KB Wrap lines

---
title: Enable the claim workspace for Individual Life Claims
description: Enable the claim workspace page on the claim case so that a claims manager or adjuster can view the page in Individual Life Claims.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/insurance-claims/enable-claim-workspace-for-individual-life-claims.html
release: australia
product: Insurance Claims
classification: insurance-claims
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Individual Life Claims, Exploring insurance claims applications, Insurance applications, Financial Services Operations \(FSO\)]
---

# Enable the claim workspace for Individual Life Claims

Enable the claim workspace page on the claim case so that a claims manager or adjuster can view the page in Individual Life Claims.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** &gt; **Now Experience Framework** &gt; **UI Builder**.

2.  In the **Search** field, search for **CSM/FSM Configurable Workspace**.

3.  In CSM/CSM/FSM Configurable Workspace, enable the CSM default record page.

    For more information, see [record pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-config-workspace-record-pages.md).

4.  From the CSM default record page, set the page order.

5.  Set the variant conditions and audience on the following record pages.

<table id="choicetable_zkh_1dq_4bc"><thead><tr><th align="left" id="d42644e132">

Claims page variant

</th><th align="left" id="d42644e135">

Navigation to page records

</th></tr></thead><tbody><tr><td id="d42644e141">

**Claim workspace page**

</td><td>

1.  In the **Search** field, search for **CSM default record post-Details**.
2.  In the Pages and variants table, navigate to the page collection: **Claim workspace** &gt; **Indiv Life Claim Workspace** &gt; **Settings**.


</td></tr></tbody>
</table>
**Parent Topic:**[Setting up Individual Life Claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/setting-up-individual-life-claims.md)