Insurance claims applications in Financial Services Operations

concept australia Updated Sep 10, 2026 1 min read insurance-claims-applications.md

ServiceNow® Financial Services Operations for Insurance offers several applications that support automated claims processing across different lines of business.

Financial Services Operations (FSO) claims applications offer two implementation approaches:

Case type extension: in this approach, the claims applications require extending a case type from the base table for building a line of business specific flow.
Generic claim: in this approach, the application provides a default robust framework which can be leveraged to build an end-to-end claim process with a few configuration steps.

Review the following table for more information on the claims applications available in FSO to streamline your claims processes.

Claims Application	Description	Implementation approach
Commercial Lines Claims	The Commercial Lines Claims application enables your organization to create and manage commercial insurance claims.	Case type extension
Personal Lines Claims	The Personal Lines Claims application enables you to quickly set up the various stages of the personal insurance claim process, starting from first notice of loss to claim closure.	Case type extension
Individual Life Claims	With the Individual Life Claims application, you can manage the initiation, processing, and resolving of individual life insurance policy claims for your customers.	Case type extension
Insurance claims	The Insurance claims application provides a flexible framework to set up a comprehensive, end-to-end, generic claims workflow for your desired line of business.	Generic claim

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---
title: Insurance claims applications in Financial Services Operations
description: ServiceNow Financial Services Operations for Insurance offers several applications that support automated claims processing across different lines of business.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/insurance-claims/insurance-claims-applications.html
release: australia
product: Insurance Claims
classification: insurance-claims
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Insurance applications, Financial Services Operations \(FSO\)]
---

# Insurance claims applications in Financial Services Operations

ServiceNow® Financial Services Operations for Insurance offers several applications that support automated claims processing across different lines of business.

Financial Services Operations \(FSO\) claims applications offer two implementation approaches:

-   Case type extension: in this approach, the claims applications require extending a case type from the base table for building a line of business specific flow.
-   Generic claim: in this approach, the application provides a default robust framework which can be leveraged to build an end-to-end claim process with a few configuration steps.

Review the following table for more information on the claims applications available in FSO to streamline your claims processes.

|Claims Application|Description|Implementation approach|
|------------------|-----------|-----------------------|
|[Commercial Lines Claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/commercial-lines-claims-landing-page.md)|The Commercial Lines Claims application enables your organization to create and manage commercial insurance claims.|Case type extension|
|[Personal Lines Claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/personal-lines-claims-landing-page.md)|The Personal Lines Claims application enables you to quickly set up the various stages of the personal insurance claim process, starting from first notice of loss to claim closure.|Case type extension|
|[Individual Life Claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/individual-life-claims-landing-page.md)|With the Individual Life Claims application, you can manage the initiation, processing, and resolving of individual life insurance policy claims for your customers.|Case type extension|
|[Insurance claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/insurance-claims/insurance-claims-flow.md)|The Insurance claims application provides a flexible framework to set up a comprehensive, end-to-end, generic claims workflow for your desired line of business.|Generic claim|