Assign roles for Intelligent Servicing for Fraud users

task australia Updated Sep 10, 2026 1 min read assign-roles-for-intelligent-servicing-for-fraud-users.md

Assign roles to control access to features, capabilities, and data in the Intelligent Servicing for Fraud application.

Before you begin

Role required: sn_bom_fraud.admin or admin

About this task

Users with the roles listed in the following table can use the Intelligent Servicing for Fraud application.

Role	Description	Contains roles
sn_bom_fraud.admin	Creates, reads, updates, and deletes (CRUD) operations on fraud cases.	decision_table_admin sn_bom.service_definition_admin sn_bom_fraud.agent sn_doc_processor.admin
sn_bom_fraud.agent	Accesses and views fraud data as a fraud agent.	sn_doc_processor.agent sn_bom.customer_data_viewer sn_bom.account_data_viewer sn_bom.credit_card_account_viewer sn_bom.b2b_agent sn_bom.deposit_account_viewer sn_bom.b2b_credit_card_account_viewer sn_bom.b2c_agent
sn_bom_fraud.viewer	Grants access to view fraud cases.	sn_bom.service_definition_read sn_bom.customer_data_viewer sn_bom.account_data_viewer sn_bom.credit_card_account_viewer sn_bom.deposit_account_viewer sn_bom.b2b_credit_card_account_viewer
sn_bom_fraud.manager	Approves or rejects fraud cases.	sn_bom_fraud.agent
sn_bom_fraud.contributor	Creates a fraud case on behalf of the customer.	sn_bom.account_viewer sn_doc_processor.collector sn_bom.ref_data_viewer sn_bom.service_viewer sn_bom.service_definition_read sn_sla_definition_read sn_bom.credit_card_account_viewer sn_customerservice.csm_workspace_user sn_bom.deposit_account_viewer sn_bom.b2b_credit_card_account_viewer
sn_bom_fraud.agent_connector	Creates, views, and edits fraud cases and works with consumers to resolve cases.	sn_doc_processor.agent sn_sla_definition_read sn_bom.customer_data_viewer sn_bom.viewer sn_bom.account_data_viewer sn_bom.credit_card_account_viewer sn_bom.agent sn_bom.deposit_account_viewer sn_bom.b2b_credit_card_account_viewer

## Procedure

Assign roles to users and groups using the ServiceNow AI Platform user administration feature.
- To assign a role to a user, see Assign a role to a user.
- To assign a role to a group, see Assign a role to a group.

Keywords assign roles for fraud usersfraud user rolessn\_bom\_fraud.adminsn\_bom\_fraud.agentsn\_bom\_fraud.managersn\_bom\_fraud.viewersn\_bom\_fraud.contributorsn\_bom\_fraud.agent\_connectorfraud access controlfraud role assignmentassign role to userassign role to group

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---
title: Assign roles for Intelligent Servicing for Fraud users
description: Assign roles to control access to features, capabilities, and data in the Intelligent Servicing for Fraud application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/intelligent-servicing-for-fraud/assign-roles-for-intelligent-servicing-for-fraud-users.html
release: australia
product: Intelligent Servicing for Fraud
classification: intelligent-servicing-for-fraud
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [assign roles for fraud users, fraud user roles, sn\_bom\_fraud.admin, sn\_bom\_fraud.agent, sn\_bom\_fraud.manager, sn\_bom\_fraud.viewer, sn\_bom\_fraud.contributor, sn\_bom\_fraud.agent\_connector, fraud access control, fraud role assignment, assign role to user, assign role to group]
breadcrumb: [Configure, Intelligent Servicing for Fraud, Banking applications, Financial Services Operations \(FSO\)]
---

# Assign roles for Intelligent Servicing for Fraud users

Assign roles to control access to features, capabilities, and data in the Intelligent Servicing for Fraud application.

## Before you begin

Role required: sn\_bom\_fraud.admin or admin

## About this task

Users with the roles listed in the following table can use the Intelligent Servicing for Fraud application.

<table id="table_qzw_m3l_4pb"><thead><tr><th>

Role

</th><th>

Description

</th><th>

Contains roles

</th></tr></thead><tbody><tr><td>

sn\_bom\_fraud.admin

</td><td>

Creates, reads, updates, and deletes \(CRUD\) operations on fraud cases.

</td><td>

-   decision\_table\_admin
-   sn\_bom.service\_definition\_admin
-   sn\_bom\_fraud.agent
-   sn\_doc\_processor.admin

</td></tr><tr><td>

sn\_bom\_fraud.agent

</td><td>

Accesses and views fraud data as a fraud agent.

</td><td>

-   sn\_doc\_processor.agent
-   sn\_bom.customer\_data\_viewer
-   sn\_bom.account\_data\_viewer
-   sn\_bom.credit\_card\_account\_viewer
-   sn\_bom.b2b\_agent
-   sn\_bom.deposit\_account\_viewer
-   sn\_bom.b2b\_credit\_card\_account\_viewer
-   sn\_bom.b2c\_agent

</td></tr><tr><td>

sn\_bom\_fraud.viewer

</td><td>

Grants access to view fraud cases.

</td><td>

-   sn\_bom.service\_definition\_read
-   sn\_bom.customer\_data\_viewer
-   sn\_bom.account\_data\_viewer
-   sn\_bom.credit\_card\_account\_viewer
-   sn\_bom.deposit\_account\_viewer
-   sn\_bom.b2b\_credit\_card\_account\_viewer

</td></tr><tr><td>

sn\_bom\_fraud.manager

</td><td>

Approves or rejects fraud cases.

</td><td>

sn\_bom\_fraud.agent

</td></tr><tr><td>

sn\_bom\_fraud.contributor

</td><td>

Creates a fraud case on behalf of the customer.

</td><td>

-   sn\_bom.account\_viewer
-   sn\_doc\_processor.collector
-   sn\_bom.ref\_data\_viewer
-   sn\_bom.service\_viewer
-   sn\_bom.service\_definition\_read
-   sn\_sla\_definition\_read
-   sn\_bom.credit\_card\_account\_viewer
-   sn\_customerservice.csm\_workspace\_user
-   sn\_bom.deposit\_account\_viewer
-   sn\_bom.b2b\_credit\_card\_account\_viewer

</td></tr><tr><td>

sn\_bom\_fraud.agent\_connector

</td><td>

Creates, views, and edits fraud cases and works with consumers to resolve cases.

</td><td>

-   sn\_doc\_processor.agent
-   sn\_sla\_definition\_read
-   sn\_bom.customer\_data\_viewer
-   sn\_bom.viewer
-   sn\_bom.account\_data\_viewer
-   sn\_bom.credit\_card\_account\_viewer
-   sn\_bom.agent
-   sn\_bom.deposit\_account\_viewer
-   sn\_bom.b2b\_credit\_card\_account\_viewer

</td></tr></tbody>
</table>## Procedure

-   Assign roles to users and groups using the ServiceNow AI Platform user administration feature.

    -   To assign a role to a user, see [Assign a role to a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignARoleToAUser.md).
    -   To assign a role to a group, see [Assign a role to a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignRoleToGroup.md).