Exploring Intelligent Servicing for Fraud

---
title: Exploring Intelligent Servicing for Fraud
description: By using the Intelligent Servicing for Fraud application, you can review the alert details that are flagged by external systems, review the cases that are reported by customers, investigate the alert cases that are reported by customers, and move the case to a final case disposition.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/intelligent-servicing-for-fraud/exploring-intelligent-servicing-for-fraud.html
release: australia
product: Intelligent Servicing for Fraud
classification: intelligent-servicing-for-fraud
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [intelligent servicing for fraud, fraud application overview, fraud case management, review fraud alerts, investigate fraud cases, case disposition, fraudulent transactions, fraud agent, fraud manager, fraud administrator, fraud personas, credit card fraud, deposit account fraud]
breadcrumb: [Intelligent Servicing for Fraud, Banking applications, Financial Services Operations \(FSO\)]
---

# Exploring Intelligent Servicing for Fraud

By using the Intelligent Servicing for Fraud application, you can review the alert details that are flagged by external systems, review the cases that are reported by customers, investigate the alert cases that are reported by customers, and move the case to a final case disposition.

## Key features

With the Intelligent Servicing for Fraud application, you can do the following tasks:

-   Handle multiple fraudulent transactions for a single financial account such as a credit card, deposit account, and loan account.
-   Review alert case details, investigate and take actions on the cases alerts, and move it to a final case disposition.
-   Define the business rules and manage them to accomplish your organizational plans and drive business outcomes.

## Intelligent Servicing for Fraud personas

The following table shows which personas in your organization can use the Intelligent Servicing for Fraud application.

<table id="table_rmt_kh1_yvb"><thead><tr><th>

Persona

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Administrator

</td><td>

Fraud administrator who's responsible for configuring the application.

</td></tr><tr><td>

End users

</td><td>

Contributors such as branch workers, relationship managers, location managers, and fraud agents who submit requests on behalf of customers.

</td></tr><tr><td>

Fulfillers

</td><td>

-   Fraud agent who works on fraud cases and tasks to fulfill a request. Also, a fraud agent can rework the cases that were rejected by a fraud manager.
-   Fraud manager who monitors, approves, rejects, and views all fraud cases on Process Mining dashboards and Performance Analytics dashboards and reports.

</td></tr></tbody>
</table>