Submit a fraud case request

task australia Updated Sep 10, 2026 1 min read submit-a-fraud-service-request-as-card-fraud-by-alert.md

Collect all required information and documents from the customer and submit the fraud case request to the back-office agents so that you can begin the fulfillment process.

Before you begin

Role required: sn_bom_fraud.agent

Procedure

Navigate to All > Financial Services Operations > Workspace.
Select the lists icon ([Omitted image "inline-data-vis-96px-list.png"] Alt text: lists icon).
On the Lists tab, under Fraud cases, select All
Select New.
From the Create case dialog that appears, select a fraud type and select Create.

A new fraud case is created.
Fill in any necessary information that is related to the case.

Note: Each fraud case form has a different set of fields that are based on the selected fraud type.
Select Save.
Navigate to Configure > Related Lists > Document Verification Tasks, to collect customer documents, if any.

For a card fraud by alert, you have tasks to review the alerts and take required actions.
Select Submit.

Result

A fraud case is created in the New state and the workflow is triggered.
The case is assigned to an assignment group that is based on the defined assignment rules.

Keywords submit a fraud case requestcreate a fraud casecard fraud by alertfraud case fulfillmentcollect customer documentsdocument verification tasksfraud case workflowfraud typessn\_bom\_fraud.agent

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---
title: Submit a fraud case request
description: Collect all required information and documents from the customer and submit the fraud case request to the back-office agents so that you can begin the fulfillment process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/intelligent-servicing-for-fraud/submit-a-fraud-service-request-as-card-fraud-by-alert.html
release: australia
product: Intelligent Servicing for Fraud
classification: intelligent-servicing-for-fraud
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [submit a fraud case request, create a fraud case, card fraud by alert, fraud case fulfillment, collect customer documents, document verification tasks, fraud case workflow, fraud types, sn\_bom\_fraud.agent]
breadcrumb: [Use, Intelligent Servicing for Fraud, Banking applications, Financial Services Operations \(FSO\)]
---

# Submit a fraud case request

Collect all required information and documents from the customer and submit the fraud case request to the back-office agents so that you can begin the fulfillment process.

## Before you begin

Role required: sn\_bom\_fraud.agent

## Procedure

1. Navigate to **All** &gt; **Financial Services Operations** &gt; **Workspace**.

2. Select the lists icon \(\[Omitted image "inline-data-vis-96px-list.png"\] Alt text: lists icon\).

3. On the **Lists** tab, under **Fraud cases**, select **All**

4. Select **New**.

5. From the Create case dialog that appears, select a fraud type and select **Create**.

A new fraud case is created.

6. Fill in any necessary information that is related to the case.

**Note:** Each fraud case form has a different set of fields that are based on the selected fraud type.

7. Select **Save**.

8. Navigate to **Configure** &gt; **Related Lists** &gt; **Document Verification Tasks**, to collect customer documents, if any.

For a card fraud by alert, you have tasks to review the alerts and take required actions.

9. Select **Submit**.

## Result

- A fraud case is created in the New state and the workflow is triggered.
- The case is assigned to an assignment group that is based on the defined assignment rules.