Workspace for fraud manager

concept australia Updated Sep 10, 2026 1 min read workspace-for-fraud-manager.md

Managers can use Intelligent Servicing for Fraud workspace to view the cases and tasks, approve or reject records sent to them for review, and track their related activities. Also, you can view the performance analytics dashboard and process optimization.

The following is an example of the workspace landing page for the fraud manager.

[Omitted image "fso-manager-workspace.png"] Alt text: Example landing page in workspace for fraud agent showing number and list of pending approval tasks, number and list of team's open cases, and SLA indicators.

[Omitted image "fraud-manager-dashboard.png"] Alt text: Example landing page in workspace for fraud manager showing number and list of team's closed cases, total write off amount and total recovered cases.

Keywords workspace for fraud managerfraud manager workspaceapprove or reject fraud casesfraud case reviewfraud performance analyticsprocess optimization for fraudfraud manager dashboardpending approval tasksteam fraud casessla indicators

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---
title: Workspace for fraud manager
description: Managers can use Intelligent Servicing for Fraud workspace to view the cases and tasks, approve or reject records sent to them for review, and track their related activities. Also, you can view the performance analytics dashboard and process optimization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/intelligent-servicing-for-fraud/workspace-for-fraud-manager.html
release: australia
product: Intelligent Servicing for Fraud
classification: intelligent-servicing-for-fraud
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [workspace for fraud manager, fraud manager workspace, approve or reject fraud cases, fraud case review, fraud performance analytics, process optimization for fraud, fraud manager dashboard, pending approval tasks, team fraud cases, sla indicators]
breadcrumb: [Use, Intelligent Servicing for Fraud, Banking applications, Financial Services Operations \(FSO\)]
---

# Workspace for fraud manager

Managers can use Intelligent Servicing for Fraud workspace to view the cases and tasks, approve or reject records sent to them for review, and track their related activities. Also, you can view the performance analytics dashboard and process optimization.

The following is an example of the workspace landing page for the fraud manager.

\[Omitted image "fso-manager-workspace.png"\] Alt text: Example landing page in workspace for fraud agent showing number and list of pending approval tasks, number and list of team's open cases, and SLA indicators.

\[Omitted image "fraud-manager-dashboard.png"\] Alt text: Example landing page in workspace for fraud manager showing number and list of team's closed cases, total write off amount and total recovered cases.