Agentic Contact Center for Insurance

---
title: Agentic Contact Center for Insurance
description: Agentic Contact Center for Insurance enables insurance CSR agents to handle customer interactions more effectively by providing an AI-powered, unified workspace that displays customer summaries and interaction history. Agents can view previous cases and interactions in a single interface, reducing manual research and switching between applications during customer calls.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/landing-agentic-contact-centre-for-insurance.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [agentic contact center for insurance, insurance contact center, insurance csr workspace, ai-powered insurance workspace, insurance ai powered support, insurance customer summary, insurance csr homepage]
breadcrumb: [Insurance applications, Financial Services Operations \(FSO\)]
---

# Agentic Contact Center for Insurance

Agentic Contact Center for Insurance enables insurance CSR agents to handle customer interactions more effectively by providing an AI-powered, unified workspace that displays customer summaries and interaction history. Agents can view previous cases and interactions in a single interface, reducing manual research and switching between applications during customer calls.

## Get started

<table id="table_oqh_trb_insurance" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn more about the benefits and features of Agentic Contact Center for Insurance.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/explore-agentic-contact-center-for-insurance.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Set up Agentic Contact Center for Insurance.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/agentic-contact-center-for-insurance-configure.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-service-aware-cmdb.svg"\] Alt text:Request AI assistance during customer interactions and review customer profiles from a single workspace.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/agentic-contact-center-for-insurance-use.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Review details on the components installed in this application.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/reference-agentic-contact-centre-for-insurance.md)

</td></tr></tbody>
</table>