Skill inputs for ServiceNow Otto for Financial Services Operations \(FSO\)
concept australia Updated Sep 10, 2026 1 min read skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso.md
Review the inputs for each skill to see how a skill is used.
Overview of skill inputs
You can review the inputs for the available skills in ServiceNow Otto for FSO. These settings describe how a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate a case summary.
Insurance claim summarization skill
The insurance claim summarization skill includes the inputs that identify the table and fields that are used to generate a case summary.
The data source contains the tables and fields that the skill relies on.
The following table lists the inputs for the insurance claim summarization skill.
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Input |
Description |
|---|---|
|
Input table |
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|
Input fields |
Claim Base
Claim Participant->Case
Claim Incident->Case
Participant Role->Case
|
The banking dispute summarization skill includes the inputs that identify the table and fields that are used to generate a case summary.
The data source contains the tables and fields that the skill relies on.
The following table lists the inputs for the banking dispute summarization skill.
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Input |
Description |
|---|---|
|
Input table |
|
|
Input fields |
Card Disputes Service Case
Card Disputes Transaction->Parent
Card Disputes Task->Parent
|
Keywords generative AI for financial services operations skill inputsgenerative AI for FSO skill inputs
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--- title: Skill inputs for ServiceNow Otto for Financial Services Operations \(FSO\) description: Review the inputs for each skill to see how a skill is used. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/financial-services-operations/skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 keywords: [generative AI for financial services operations skill inputs, generative AI for FSO skill inputs] breadcrumb: [Enable AI capabilities, Configure, Financial Services Operations \(FSO\)] --- # Skill inputs for ServiceNow Otto for Financial Services Operations \(FSO\) Review the inputs for each skill to see how a skill is used. ## Overview of skill inputs You can review the inputs for the available skills in ServiceNow Otto for FSO. These settings describe how a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate a case summary. ## Insurance claim summarization skill The insurance claim summarization skill includes the inputs that identify the table and fields that are used to generate a case summary. The data source contains the tables and fields that the skill relies on. The following table lists the inputs for the insurance claim summarization skill. <table id="table_h1h_hgq_mbc"><thead><tr><th> Input </th><th> Description </th></tr></thead><tbody><tr><td> Input table </td><td> - Claim Base \[sn\_bom\_claim\_base\] - Claim Participant->Case - Claim Incident->Case - Participant Role->Case </td></tr><tr><td> Input fields </td><td> Claim Base - Incident description - Incident location - Incident date - Nature of loss - Stage - Assigned to - Insurance policy - Total claim amount Claim Participant->Case - Name - Type Claim Incident->Case - Involved entity - Description Participant Role->Case - Role - Claim participant - Claim incident </td></tr></tbody> </table>## Banking dispute summarization skill The banking dispute summarization skill includes the inputs that identify the table and fields that are used to generate a case summary. The data source contains the tables and fields that the skill relies on. The following table lists the inputs for the banking dispute summarization skill. <table id="table_cdj_mkq_mbc"><thead><tr><th> Input </th><th> Description </th></tr></thead><tbody><tr><td> Input table </td><td> - Card Disputes Service Case \[sn\_bom\_credit\_card\_disputes\_service\] - Card Disputes Transaction->Parent - Card Disputes Task->Parent </td></tr><tr><td> Input fields </td><td> Card Disputes Service Case - Short description - Created - Assigned to - Stage - Dispute amount - Card network - Category - Reason code - Consumer - Account - Service - Product Card Disputes Transaction->Parent - Outcome - Financial transaction - Merchant name - Chargeback eligibility - Activity status - Payment status Card Disputes Task->Parent - Pursue chargeback - Dispute service - State - Created - Merchant response </td></tr></tbody> </table>
| title | Skill inputs for ServiceNow Otto for Financial Services Operations \(FSO\) |
| description | Review the inputs for each skill to see how a skill is used. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/financial-services-operations/skill-inputs-and-triggers-for-now-assist-for-financial-services-operations-fso.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| keywords | generative AI for financial services operations skill inputsgenerative AI for FSO skill inputs |
| breadcrumb | Enable AI capabilitiesConfigureFinancial Services Operations \(FSO\) |