Add or create an issue for the operational vulnerability

task australia Updated Sep 10, 2026 1 min read add-issue-for-vul.md
Raw file servicenow.com

Add an existing issue from the available issues or create an issue for the Operational vulnerability.

Before you begin

Role required: sn_oper_res.manager

About this task

While addressing the Operational vulnerability, an issue can be in the open state. The Operational vulnerability can be closed even if the associated issue is in the Open or Work in progress state.

Procedure

  1. Navigate to Workspaces > Operational Resilience Workspace > All Operational Vulnerabilities.

  2. Open the vulnerability for which you want to add an issue.

  3. Select the Issues related list and add or create an issue.

Option

Action

To add an existing issue

  1. Select Add
  2. Select the issues you want to add.
  3. Select Add.

To create an issue

Create an issue. Follow the steps in the Create Issue form.

4. Select **Save**.
The issue related to the vulnerability is displayed in the Issues related list.

The vulnerability record is still in the **Assessment** state.
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