Raise an AI inquiry
Submit your questions about AI systems, models, or datasets and their business applications.
Before you begin
Role required: sn_ai_case_mgmt.ai_case_business_user
Procedure
- Raise an AI inquiry from the Employee Center or from the AI Risk and Compliance Workspace.
|
Option |
Description |
|---|---|
|
Raise an AI inquiry using the Employee Center |
Navigate to All > Self-Service > Employee Center. 1. Select Help center > Technology services and then select AI assets from the Technology services topics section. 2. Select the Raise an AI inquiry card. Note: AI Risk and Compliance Business User and AI Asset owner can complete this option. |
|
Raise an AI inquiry using the AI Risk and Compliance Workspace |
Navigate to All > Workspaces > AI Risk and Compliance Workspace. On the AI cases dashboard, on the Inquiries tab, select Create inquiry. |
For a description of the field values on the Raise an AI inquiry form, see [Raise an AI inquiry form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/raise-ai-inquiry-form.md).
-
To add attachments, select Add attachments.
-
To save the form as a draft and edit it later, select Save as Draft.
-
Select Submit.
The form is saved and an AI inquiry is created.
Result
The AI inquiry team receives the inquiry and provides the insights and support you need. A user with the AI Risk and Compliance Analyst role or AI Case Analyst role works on the AI inquiry created.
An AI inquiry passes through the New, Triage, In progress, Awaiting approval, and Closed states.
What to do next
After an AI inquiry is submitted, next steps vary depending on your role.
AI Case Business User [sn_ai_case_mgmt.ai_case_business_user]: Monitor the AI inquiry for status updates and respond to any requests for additional information. To view comments and changes, open the inquiry from the My Requests page in the Employee Center.
AI Case Analyst [sn_ai_case_mgmt.ai_case_analyst]: Review the assigned AI inquiry, analyze the requested information, identify related risks or impacted areas, and update the inquiry as it progresses.
AI Case Manager [sn_ai_case_mgmt.ai_case_manager]: Review all AI inquiries, manage prioritization and assignment, and help ensure the inquiry progresses through the appropriate review and closure stages.
For more information, see AI cases and inquiries and AI governance life cycle.
- Raise an AI inquiry form
Use the Raise an AI inquiry form to submit your questions about AI systems, models, or datasets and their business applications.
Parent Topic:Using AI Risk and Compliance
Related topics
---
title: Raise an AI inquiry
description: Submit your questions about AI systems, models, or datasets and their business applications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/ai-risk-management/raise-ai-inquiry.html
release: australia
product: AI Risk Management
classification: ai-risk-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
keywords: [AI inquiry, raise inquiry, AI case business user]
breadcrumb: [Use, AI Risk and Compliance, Governance, Risk, and Compliance]
---
# Raise an AI inquiry
Submit your questions about AI systems, models, or datasets and their business applications.
## Before you begin
Role required: sn\_ai\_case\_mgmt.ai\_case\_business\_user
## Procedure
1. Raise an AI inquiry from the Employee Center or from the AI Risk and Compliance Workspace.
<table id="choicetable_afh_4hk_23c"><thead><tr><th align="left" id="d258223e79">
Option
</th><th align="left" id="d258223e82">
Description
</th></tr></thead><tbody><tr><td id="d258223e88">
**Raise an AI inquiry using the Employee Center**
</td><td>
Navigate to **All** > **Self-Service** > **Employee Center**. 1. Select **Help center** > **Technology services** and then select **AI assets** from the Technology services topics section.
2. Select the **Raise an AI inquiry** card.
**Note:** AI Risk and Compliance Business User and AI Asset owner can complete this option.
</td></tr><tr><td id="d258223e137">
**Raise an AI inquiry using the AI Risk and Compliance Workspace**
</td><td>
Navigate to **All** > **Workspaces** > **AI Risk and Compliance Workspace**. On the AI cases dashboard, on the **Inquiries** tab, select **Create inquiry**.
</td></tr></tbody>
</table>2. On the form, fill in the fields.
For a description of the field values on the Raise an AI inquiry form, see [Raise an AI inquiry form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/raise-ai-inquiry-form.md).
3. To add attachments, select **Add attachments**.
4. To save the form as a draft and edit it later, select **Save as Draft**.
5. Select **Submit**.
The form is saved and an AI inquiry is created.
## Result
The AI inquiry team receives the inquiry and provides the insights and support you need. A user with the AI Risk and Compliance Analyst role or AI Case Analyst role works on the AI inquiry created.
An AI inquiry passes through the New, Triage, In progress, Awaiting approval, and Closed states.
## What to do next
After an AI inquiry is submitted, next steps vary depending on your role.
AI Case Business User \[sn\_ai\_case\_mgmt.ai\_case\_business\_user\]: Monitor the AI inquiry for status updates and respond to any requests for additional information. To view comments and changes, open the inquiry from the My Requests page in the Employee Center.
AI Case Analyst \[sn\_ai\_case\_mgmt.ai\_case\_analyst\]: Review the assigned AI inquiry, analyze the requested information, identify related risks or impacted areas, and update the inquiry as it progresses.
AI Case Manager \[sn\_ai\_case\_mgmt.ai\_case\_manager\]: Review all AI inquiries, manage prioritization and assignment, and help ensure the inquiry progresses through the appropriate review and closure stages.
For more information, see [AI cases and inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/airc-cases-inquiries.md) and [AI governance life cycle](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/ai-gov-lifecycle.md).
- **[Raise an AI inquiry form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/raise-ai-inquiry-form.md)**
Use the Raise an AI inquiry form to submit your questions about AI systems, models, or datasets and their business applications.
**Parent Topic:**[Using AI Risk and Compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/using-ai-risk-and-compliance.md)
**Related topics**
[AI cases and inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/airc-cases-inquiries.md)
[Report an AI case from the Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/report-ai-case.md)
[AI governance life cycle](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/ai-gov-lifecycle.md)
| title | Raise an AI inquiry |
| description | Submit your questions about AI systems, models, or datasets and their business applications. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/governance-risk-compliance/ai-risk-management/raise-ai-inquiry.html |
| release | australia |
| product | AI Risk Management |
| classification | ai-risk-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| keywords | AI inquiryraise inquiryAI case business user |
| breadcrumb | UseAI Risk and ComplianceGovernanceRiskand Compliance |