Request an AI use case · SN Doc Reader

Request the development or procurement of an AI system to initiate and document the need for an AI-driven solution within an organization.

Before you begin

To classify AI systems using a risk-based approach at intake, a teammate with the AI Risk and Compliance Admin [sn_grc_ai_gov.ai_risk_and_compliance_admin] role must complete the following.

Set the Migrate to Advanced Risk Assessments property to publish risk assessment methodologies (RAMs). For more information, see Set up Advanced Risk assessments properties.
Publish assessment templates. For more information, see Assessment templates.
Configure the sn_grc_ai_gov.ai_system_automated_risk_classification_asmt_ram property to specify a default RAM used for automated regulatory risk classification of AI systems at intake. For more information, see Set up AI Risk and Compliance properties.
Configure the sn_grc_ai_gov.aisystem_primary_ram property to specify a default RAM for AI systems. For more information, see Set up AI Risk and Compliance properties.

Note:

If these prerequisites aren't met, intake submissions are accepted but risk classification isn't performed.

Role required: sn_ai_case_mgmt.ai_case_business_user (Employee Center), sn_ai_asset_mgmt.ai_asset_owner (AI Control Tower dashboard)

About this task

If you're using the AI Risk and Compliance (AIRC) application, you submit requests through the Employee Center and related tasks such as impact assessments and review tasks (for example, legal, security, and architecture). If you're using the AI Control Tower (AICT) application, you can submit requests from the AI Control Tower dashboard and manage AI assets through AICT's inventory and life cycle experience. After you submit through the Employee Center, you land on the confirmation page. The here link in the confirmation message and the Open in AI Control Tower link on the post-submission page open the corresponding record in AI Control Tower instead of the legacy AI Control Tower workspace. The AI system record header also displays the system name and identifier.

For more information about the end-to-end life cycle, see AI governance life cycle. For an overview of AI Risk and Compliance setup and configuration, see Configuring AI Risk and Compliance.

The Request an AI system feature enables you to initiate requests for the development or procurement of AI-based solutions. Whether you need a custom AI model, an automation tool, or an advanced analytics system, the platform captures key requirements and facilitates approvals.

For example, a financial institution wants to improve its loan approval process by implementing an AI-based credit scoring system. The finance team submits an AI request detailing requirements such as risk assessment considerations, credit data analysis, and automated decision-making. The request is reviewed for feasibility, budget, and compliance before development or procurement proceeds.

Procedure

Request an AI system from the Employee Center or from the AI Control Tower dashboard.

Option	Description
Request an AI system using AI Risk and Compliance	Navigate to All > Self-Service > Employee Center. 1. Select Help center > Technology services and then select AI assets from the Technology services topics section. 2. Select the Request an AI use case card. Note: AI Risk and Compliance Business User and AI Asset owner can complete this option.
Request an AI system using AI Control Tower	Navigate to All > AI Control Tower. 1. On the AI Control Tower dashboard, select the list icon [Omitted image "list-icon-airc-ws.png"] Alt text:, and navigate to the AI asset inventory - Managed or AI asset inventory - Unmanaged. 2. Select AI systems, then select Add AI system. Note: An AI Asset owner can complete this option.

Option

Description

Request an AI system using AI Risk and Compliance

Navigate to All > Self-Service > Employee Center. 1. Select Help center > Technology services and then select AI assets from the Technology services topics section. 2. Select the Request an AI use case card. Note:

AI Risk and Compliance Business User and AI Asset owner can complete this option.

Request an AI system using AI Control Tower

Navigate to All > AI Control Tower. 1. On the AI Control Tower dashboard, select the list icon [Omitted image "list-icon-airc-ws.png"] Alt text:, and navigate to the AI asset inventory - Managed or AI asset inventory - Unmanaged. 2. Select AI systems, then select Add AI system. Note:

An AI Asset owner can complete this option.

2. On the form, fill in the fields.

For full descriptions of the fields, see [Request an AI use case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ai-risk-management/request-ai-system-form.md). For more information about adding an AI system using AI Control Tower, see [Create AI system assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/create-ai-system-assets.md).

To add attachments, select Add attachments.
To save the form as a draft and edit it later, select Save as Draft.
Select Submit.

After submission, the appropriate AI governance stakeholders (such as AI Stewards or AI Center of Excellence teams, depending on configuration) review the request and guide you through the next steps.

Result

The AI use case request is submitted for governance review. The request is routed to the appropriate AI governance stakeholders based on your organization's configured intake workflow.

What to do next

After submitting an AI use case request, next steps vary depending on your role.

AI Product Owner or Requester [sn_grc_ai_gov.ai_risk_and_compliance_business_user]: Provide additional information as requested during intake and onboarding, including details about the AI system, related models, datasets, and intended business outcomes. You may be asked to complete impact assessment questionnaires and support reviews as the AI system progresses through assessment and validation.

For more information, see Perform impact assessment on an AI use case.

AI Steward or AI Center of Excellence (AI CoE) [sn_grc_ai_gov.ai_risk_and_compliance_manager, sn_ai_asset_mgmt.ai_asset_owner]: Review submitted requests for business and strategy alignment, initiate required assessments, and coordinate cross-functional reviews. Continue to oversee the AI system through its life cycle, including inventory tracking, governance activities, and collaboration across stakeholders.

For more information, see AI Control Tower dashboard.

Risk and Compliance Manager [sn_grc_ai_gov.ai_risk_and_compliance_manager]: Assess the AI system for regulatory, policy, and risk considerations. Assign risk assessments, recommend controls and attestations, and monitor compliance throughout the AI system life cycle.

For more information, see AI Risk and Compliance workspace, Initiate AI assessment on an AI asset, Initiate risk assessment on AI asset, Initiate risk assessment on AI asset's risks, and Manage controls using AI Risk and Compliance.

For an overview of how AI systems move from intake through assessment, deployment, monitoring, and value tracking, see AI governance life cycle.

Request an AI use case form
The Request an AI use case form captures details, supporting documents, and compliance considerations for developing or procuring an AI-based solution.

Parent Topic:Using AI Risk and Compliance

Related topics

Intake requests

AI governance life cycle

Perform impact assessment on an AI use case

title	Request an AI use case
description	Request the development or procurement of an AI system to initiate and document the need for an AI-driven solution within an organization.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/governance-risk-compliance/ai-risk-management/request-ai-system.html
release	australia
product	AI Risk Management
classification	ai-risk-management
topic_type	task
last_updated	2026-09-10
reading_time_minutes	7
keywords	request AI systemAI use case intakeAI governance
breadcrumb	UseAI Risk and ComplianceGovernanceRiskand Compliance