Approve or reject an engagement

task australia Updated Sep 10, 2026 1 min read approve-reject-engagement.md
Raw file servicenow.com

Audit users that are assigned as approvers for an engagement can approve or reject engagements in the Awaiting Approval state.

Before you begin

Role required: sn_audit.user

Procedure

  1. Navigate to All > Audit > My Audit Approvals.

  2. Open the approval record associated with the engagement.

  3. Click Approve or Reject

    One of the following actions occurs:

    • If the engagement is approved and there are remaining open tasks or issues, it automatically moves into the Follow Up state.
    • If the engagement is approved and there are no remaining open tasks or issues, it automatically moves into the Closed state.
    • If the engagement is rejected, it automatically moves back to the Fieldwork state

Parent Topic:Manage engagements

Search documentation
Search document titles and file paths on the australia branch