Connect an external cloud document

task australia Updated Sep 10, 2026 1 min read connect-an-external-cloud-document.md
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Link an existing document from a supported external cloud storage provider into the Documents panel.

Before you begin

Role required: sn_audit_ws.auditor, sn_audit_ws.supervisor

The integration hub spoke for your external cloud storage provider must be activated and configured. For more information, see Connect an external cloud document.

Procedure

  1. Navigate to All > Audit > Audit Workspace, and open the record you want to link the document to.

  2. Select the Documents panel.

  3. Select Add, then select Connect external cloud.

  4. Select the cloud operation you need: Attach from cloud to link a cloud document into the Documents panel, or Upload to cloud to push the current ServiceNow version of the document to cloud storage.

  5. Select the folder and the document from the external cloud storage provider.

  6. Select Link.

    The document appears in the Documents panel for the record.

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