Smart docs and voice agent for documents
concept australia Updated Sep 10, 2026 1 min read smart-docs-and-voice-agent.md
For supported document types, you can use AI to summarize a document, ask questions about its content, and generate a voice summary, without opening the document.
When you open a supported document, such as a PDF or a Microsoft Word document, from the Documents panel, you can use the following AI-assisted options:
- Smart docs: Opens a side panel where you can ask an AI assistant to summarize the document or answer questions about its content.
- Voice agent: Generates an audio summary of the document and lets you ask questions about its content by voice.
Note: Documents cannot be edited from the ServiceNow Otto® or voice agent panels. To modify a document, upload a new version. For more information, see Document version and approval workflow.
For the steps, see Summarize a document with Smart Docs and Generate a voice summary of a document.
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--- title: Smart docs and voice agent for documents description: For supported document types, you can use AI to summarize a document, ask questions about its content, and generate a voice summary, without opening the document. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/audit-management/smart-docs-and-voice-agent.html release: australia product: Audit Management classification: audit-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Using Document Management System in Audit Workspace, Audit Workspace overview, Audit Management, Governance, Risk, and Compliance] --- # Smart docs and voice agent for documents For supported document types, you can use AI to summarize a document, ask questions about its content, and generate a voice summary, without opening the document. When you open a supported document, such as a PDF or a Microsoft Word document, from the Documents panel, you can use the following AI-assisted options: - Smart docs: Opens a side panel where you can ask an AI assistant to summarize the document or answer questions about its content. - Voice agent: Generates an audio summary of the document and lets you ask questions about its content by voice. **Note:** Documents cannot be edited from the ServiceNow Otto® or voice agent panels. To modify a document, upload a new version. For more information, see [Document version and approval workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/audit-management/document-version-approval-workflow.md). For the steps, see [Summarize a document with Smart Docs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/audit-management/summarize-a-document-with-smart-docs.md) and [Generate a voice summary of a document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/audit-management/generate-a-document-voice-summary.md).
| title | Smart docs and voice agent for documents |
| description | For supported document types, you can use AI to summarize a document, ask questions about its content, and generate a voice summary, without opening the document. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/governance-risk-compliance/audit-management/smart-docs-and-voice-agent.html |
| release | australia |
| product | Audit Management |
| classification | audit-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Using Document Management System in Audit WorkspaceAudit Workspace overviewAudit ManagementGovernanceRiskand Compliance |