Issue modules in Business Continuity Workspace

concept australia Updated Sep 10, 2026 2 min read bcm-issue-list-modules.md
Raw file servicenow.com

Browse and create issues from dedicated modules in the List view of the Business Continuity Workspace without opening a plan, crisis event, or exercise.

The List view in the Business Continuity Workspace includes an Issues module, an Issue remediation tasks module, and an Issue triage module, alongside the modules for BIAs, plans, exercises, and crisis events. Use these modules to view the issues, remediation tasks, and triage records associated with your continuity plans and events in one place. You can view all records without opening each plan or event individually.

The following image shows the Issues and Issue remediation tasks modules in Business Continuity Workspace list view.

[Omitted image "issue-list-groups-in-workspace.png"] Alt text: Lists panel in the Business Continuity Workspace showing the Issues and Issue remediation tasks modules, each broken out by state.

Issues module

The Issues module lists issues associated with your plan and event records, filtered by the New, In progress, and Closed states. Select one of these states to view the matching issues, or select New in the list toolbar to create an issue directly from this module.

Issue remediation tasks module

The Issue remediation tasks module lists remediation tasks created for those issues, filtered by the Open and Closed states.

Issue triage module

The Issue triage module lists issue triage records that are classified as BCM, filtered by Unassigned and All. This module requires installation of the GRC: Advanced Core application.

For more information on the List view and its other modules, see List view. For the steps to add or create an issue from a specific plan, event, or exercise, see Add or create an issue from a plan or Add or create an issue from an exercise. For more information on the dependencies, see Issues module integration dependencies with BCM.

Related topics

Managing issues from Business Continuity Workspace

List view

Add or create an issue from a plan

Add or create an issue from an exercise

Keywords BCMissuesissue remediation tasksList view
Search documentation
Search document titles and file paths on the australia branch