Business Continuity Management

---
title: Business Continuity Management
description: ServiceNow Business Continuity Management application gives your organization the capability to continue to deliver products and services at an acceptable level when a disruptive incident occurs. The ongoing activities of this application are aimed to reduce the operational risks and improve your organizational ability to respond, react, and recover from issues and disruptions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/business-continuity-mangmt-overview.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Governance, Risk, and Compliance]
---

# Business Continuity Management

ServiceNow® Business Continuity Management application gives your organization the capability to continue to deliver products and services at an acceptable level when a disruptive incident occurs. The ongoing activities of this application are aimed to reduce the operational risks and improve your organizational ability to respond, react, and recover from issues and disruptions.

## Business Continuity Management overview

The Business Continuity Management product provides a framework to perform continuous management activities. The Business Continuity Management application helps your organization to achieve the objectives:

-   Establish a clear governance structure.
-   Define a consistent classification of business processes, interdependencies, and recovery objectives based on impact analysis and risk to the business.
-   Develop and provide continuous improvement to the business continuity plans.
-   Identify, analyze, and manage process continuity during and following a disruptive event.

For more information on Business Continuity Management, see [Exploring Business Continuity Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/exploring-bcm.md).

## Get started

<table id="table_syn_p1t_dyb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Explore key features of BCM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/exploring-bcm.md)

</td><td>

[Configure \[Omitted image "bus-sdlc.svg"\] Alt text:Set up the BCM application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/configuring-business-continuity-management.md)

</td><td>

[Manage\[Omitted image "bus-manage.svg"\] Alt text:Manage your business continuity tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/manage-bcm-with-uib-workspace.md)

</td></tr><tr><td>

[Notify\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Send emergency notifications with Everbridge](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/ebn-collective-tasks.md)

</td><td>

[Classic workspace\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Use BCM Classic workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/mainitain-bcm-with-classic-workspace.md)

</td><td>

[Reference\[Omitted image "bus-profile.svg"\] Alt text:Components installed with BCM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/installed-with-bcm.md)

</td></tr></tbody>
</table>## Support for Business Continuity Management UI Builder Workspace

You can configure the Business Continuity Management application in the UI Builder Workspace. UI Builder is a Web user interface builder to build or customize your Workspace pages by using Next Experience Components.

For more information on the next generation of the user interface, see [Next Experience UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-landing-page.md).

For information on the UI Builder administrative tasks in BCM, see [Setup for the UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/configuring-bcm-workspace-by-using-ui-builder.md).

For instructions on how to configure your business continuity tasks in BCM UIB Workspace, see [Managing BCM workflow tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/manage-bcm-with-uib-workspace.md).

## Troubleshoot and get help

-   [Ask or answer questions in the GRC community](https://community.servicenow.com/community/business-management/grc)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
-   [Developer training](https://developer.servicenow.com/app.do#!/training/landing)
-   [Developer documentation](https://developer.servicenow.com/app.do#!/documentation)