Add a cause and consequence to a compliance case
Define the root cause for the reported compliance case or event and its consequences on the organization by using the GRC: Compliance Case Management application.
Before you begin
Role required: sn_compliance_ws.corporate_compliance_analyst
About this task
You can add multiple causes to a compliance case or event and define a primary cause. Any compliance case can have only one primary cause. You can also add a cause that is suspected but not confirmed. The Compliance Case Management application enables you to add the consequences based on the reported case and any action or remediation plan that is in place.
Procedure
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Navigate to All > Policy and Compliance > Compliance Workspace.
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Select the list [Omitted image "ws-list-icon.png"] Alt text: List icon.
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From the list, select All Cases.
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Open the case that you want to add a cause and consequence to.
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Select New.
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On the form, fill in the fields.
For a description of the field values on the Cause and Consequence form, see Cause and Consequence form.
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Select Save.
- Cause and Consequence form
Use the Cause and Consequence form to define the cause and consequence that a case has on your organization in the GRC: Compliance Case Management application.
Parent Topic:Using Compliance Case Management
---
title: Add a cause and consequence to a compliance case
description: Define the root cause for the reported compliance case or event and its consequences on the organization by using the GRC: Compliance Case Management application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/compliance-case-management/add-causes-consequences-to-compliance-case.html
release: australia
product: Compliance Case Management
classification: compliance-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Compliance Case Management, Governance, Risk, and Compliance]
---
# Add a cause and consequence to a compliance case
Define the root cause for the reported compliance case or event and its consequences on the organization by using the GRC: Compliance Case Management application.
## Before you begin
Role required: sn\_compliance\_ws.corporate\_compliance\_analyst
## About this task
You can add multiple causes to a compliance case or event and define a primary cause. Any compliance case can have only one primary cause. You can also add a cause that is suspected but not confirmed. The Compliance Case Management application enables you to add the consequences based on the reported case and any action or remediation plan that is in place.
## Procedure
1. Navigate to **All** > **Policy and Compliance** > **Compliance Workspace**.
2. Select the list \[Omitted image "ws-list-icon.png"\] Alt text: List icon.
3. From the list, select **All Cases**.
4. Open the case that you want to add a cause and consequence to.
5. Select **New**.
6. On the form, fill in the fields.
For a description of the field values on the Cause and Consequence form, see [Cause and Consequence form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/cause-consequence-form.md).
7. Select **Save**.
- **[Cause and Consequence form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/cause-consequence-form.md)**
Use the Cause and Consequence form to define the cause and consequence that a case has on your organization in the GRC: Compliance Case Management application.
**Parent Topic:**[Using Compliance Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/use-compliance-case-management.md)
This file has no frontmatter.