AI in Compliance Case Management

---
title: AI in Compliance Case Management
description: Use ServiceNow Otto for IRM skills, such as case summarization, in Compliance Case Management to summarize and quickly understand case context.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/compliance-case-management/ai-compliance-case-mgmt.html
release: australia
product: Compliance Case Management
classification: compliance-case-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Compliance Case Management, Governance, Risk, and Compliance]
---

# AI in Compliance Case Management

Use ServiceNow Otto for IRM skills, such as case summarization, in Compliance Case Management to summarize and quickly understand case context.

-   **[GRC case summarization skill for compliance cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/compliance-case-summarization-skill.md)**  
The GRC case summarization skill uses a large language model \(LLM\) to generate a structured AI summary of a compliance case record. The summary is generated on demand from case data and can be saved to the record for future reference.

**Parent Topic:**[Compliance Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/compliance-case-management.md)

**Related topics**  


[GRC case summarization skill for compliance cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/compliance-case-summarization-skill.md)

[Activate the GRC case summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/activate-case-summarization-cocm.md)

[Summarize a compliance case using GRC case summarization skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/summarize-compliance-case.md)