Create an Issue form

---
title: Create an Issue form
description: Use the Create an Issue form in GRC: Compliance Case Management to add an issue to a compliance case, report findings or observations or compliance deficiencies, or matters that require immediate attention from the respective owners.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/compliance-case-management/create-issue-compliance-ws.html
release: australia
product: Compliance Case Management
classification: compliance-case-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Add issue, Use, Compliance Case Management, Governance, Risk, and Compliance]
---

# Create an Issue form

Use the Create an Issue form in GRC: Compliance Case Management to add an issue to a compliance case, report findings or observations or compliance deficiencies, or matters that require immediate attention from the respective owners.

For a description of the field values, see the following table.

<table id="table_FloorForm"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td class="sub-head" colspan="2">

Issue

</td></tr><tr><td>

Number

</td><td>

Number of the issue. This field is automatically filled in.

</td></tr><tr><td>

Name

</td><td>

Name of the issue.

</td></tr><tr><td>

Issue source

</td><td>

Source of the issue, such as Compliance Case analysis. This field is automatically filled in.

</td></tr><tr><td>

Issue type

</td><td>

Issue Type is a way of classifying the nature of issue being reported. This field is automatically filled with one of the following options based on how the issue was created:-   Control design effectiveness failure
-   Control operative effectiveness failure
-   Control doesn’t meet requirement
-   Control doesn’t exist
-   Non-compliance to a regulation
-   Non-compliance to a policy
-   Improvement or suggestion to an existing policy
-   Recommendation for a new policy
-   Process optimization or improvement
-   Observation
-   Data breach
-   Fraud
-   Misstatement
-   Training
-   Documentation

</td></tr><tr><td>

Classification

</td><td>

Classification of the issue. This field is automatically filled in with one of the following options:-   Audit
-   Compliance
-   Operational Resilience
-   Risk
-   Vendor

</td></tr><tr><td>

Location

</td><td>

Location of the issue.

</td></tr><tr><td>

State

</td><td>

State of the issue:-   **New**
-   **Analyze**
-   **Respond**
-   **Review**
-   **Closed Complete**
-   **Closed Incomplete**

</td></tr><tr><td>

Substate

</td><td>

Substate of the issue is the sub-type of the issue. This field is automatically filled in.

</td></tr><tr><td>

Priority

</td><td>

Priority of the issue:-   **Critical**
-   **High**
-   **Moderate**
-   **Low**
-   **Planning**

</td></tr><tr><td>

Issue rating

</td><td>

Rating of the issue:-   **Very High**
-   **High**
-   **Moderate**
-   **Low**
-   **Very Low**

</td></tr><tr><td>

Description

</td><td>

Approver of the issue.

</td></tr><tr><td class="sub-head" colspan="2">

Assignment

</td></tr><tr><td>

Assignment group

</td><td>

Assignment group for the issue. For example, Compliance team or Ethics/ Compliance team.

</td></tr><tr><td>

Assigned to

</td><td>

User that the issue is assigned to.

</td></tr><tr><td>

Issue manager group

</td><td>

User assigned to work on the recorded issue:-   **Compliance Managers**
-   **IT Risk Managers**
-   **Risk Managers**

</td></tr><tr><td>

Issue manager

</td><td>

Manager that the issue is assigned to.

</td></tr><tr><td>

Watchlist

</td><td>

Users who are on the watchlist for the issue.

</td></tr><tr><td class="sub-head" colspan="2">

Schedule

</td></tr><tr><td>

Due date

</td><td>

Date when the issue is due.

</td></tr><tr><td>

Confirmed date

</td><td>

Confirmation date for the issue. This field is automatically filled in based on the auto-calculation of future dates.

</td></tr><tr><td>

Planned start date

</td><td>

Planned start date for the issue.

</td></tr><tr><td>

Planned end date

</td><td>

Planned end date for the issue.

</td></tr><tr><td>

Duration

</td><td>

Duration for the issue in days, hours, minutes, and seconds.

</td></tr><tr><td>

Created

</td><td>

Date on which the issue is created. This field is automatically filled in based on the current system date.

</td></tr><tr><td>

Closed

</td><td>

Date on which the issue is closed.

</td></tr><tr><td>

Actual start date

</td><td>

Actual start date for the issue.

</td></tr><tr><td>

Actual end date

</td><td>

Actual end date for the issue.

</td></tr><tr><td>

Actual duration

</td><td>

Actual duration for the issue in days, hours, minutes, and seconds.

</td></tr><tr><td class="sub-head" colspan="2">

Issue grouping

</td></tr><tr><td>

Parent issue

</td><td>

Parent issue associated with this issue.

</td></tr><tr><td>

Issue group rule

</td><td>

Group rule for the issue. This field is auto-populated.

</td></tr><tr><td class="sub-head" colspan="2">

Action plan

</td></tr><tr><td>

Recommendation

</td><td>

Recommendation for the issue.

</td></tr><tr><td>

Action plan

</td><td>

Action plan for the issue.

</td></tr><tr><td class="sub-head" colspan="2">

Activity

</td></tr><tr><td>

Work notes

</td><td>

Work notes for the issue.

</td></tr><tr><td>

Additional comments

</td><td>

Additional comments for the issue.

</td></tr><tr><td class="sub-head" colspan="2">

Settings

</td></tr><tr><td>

Functional domain

</td><td>

Functional domain for the issue.

</td></tr></tbody>
</table>## Other actions

Apart from the from fields, there are a few actions that you can perform on a Compliance Case record.

-   Attachment- select this icon in the side-bar to add any related attachments to the Compliance Case record.
-   Compose email- compose an email.
-   Discard draft- discard a draft version of the email.
-   Send email- send the email with all the details in it.
-   Create new email- Create a new email.
-   View drafts - view the existing drafts in the system.
-   Save- save the details of the compliance case.
-   360 view- view the compliance case in a 360 view with all the relationships.
-   Export PDF- export the compliance case as a PDF.
-   Delete- delete the compliance case.

**Parent Topic:**[Add an issue for a compliance case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/add-issues-for-compliance-case.md)