Create a request type
create-request-type.md
Create a request type in the GRC: Compliance Case Management application to categorize and manage the compliance requests. After you create a request type, the compliance analysts and managers can select the required request type on the request form.
Before you begin
Role required: sn_compliance_case_admin
Procedure
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Navigate to All > Compliance Case Management > Request types.
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Select New.
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On the form, fill in the fields.
For a description of the field values on the request type form, see Request type form.
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Open the form context menu and select Save.
The Subtypes related list appears.
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On the Subtypes related list, select New to define a request subtype.
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On the form, fill in the fields.
Field Description Label Label to be displayed for the subtype. Name Name of the subtype. For example, Policy update. Parent Parent request type. This field is automatically set to the parent request type. Active Option to select the subtype as active or inactive. Case category Category of the subtype. This field is automatically set to Compliance case [sn_comp_case_compliance_request]. Description Description of the purpose of the subtype. This description is for the administrator to understand the request subtype. -
Select Submit.
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To create a view rule instead of using the default rule, see Create view rule.
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To create an assignment rule instead of using the default rule, see Create an assignment rule.
- Request type form
Use the Request Type form in the Compliance Case Management application to categorize the compliance requests by their type.
Parent Topic:Configuring Compliance Case Management
62 lines · 3.3 KB
---
title: Create a request type
description: Create a request type in the GRC: Compliance Case Management application to categorize and manage the compliance requests. After you create a request type, the compliance analysts and managers can select the required request type on the request form.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/compliance-case-management/create-request-type.html
release: australia
product: Compliance Case Management
classification: compliance-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Compliance Case Management, Governance, Risk, and Compliance]
---
# Create a request type
Create a request type in the GRC: Compliance Case Management application to categorize and manage the compliance requests. After you create a request type, the compliance analysts and managers can select the required request type on the request form.
## Before you begin
Role required: sn\_compliance\_case\_admin
## Procedure
1. Navigate to **All** > **Compliance Case Management** > **Request types**.
2. Select **New**.
3. On the form, fill in the fields.
For a description of the field values on the request type form, see [Request type form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/request-type-form.md).
4. Open the form context menu and select **Save**.
The Subtypes related list appears.
5. On the Subtypes related list, select **New** to define a request subtype.
6. On the form, fill in the fields.
|Field|Description|
|-----|-----------|
|Label|Label to be displayed for the subtype.|
|Name|Name of the subtype. For example, Policy update.|
|Parent|Parent request type. This field is automatically set to the parent request type.|
|Active|Option to select the subtype as active or inactive.|
|Case category|Category of the subtype. This field is automatically set to **Compliance case \[sn\_comp\_case\_compliance\_request\]**.|
|Description|Description of the purpose of the subtype. This description is for the administrator to understand the request subtype.|
7. Select **Submit**.
8. To create a view rule instead of using the default rule, see [Create view rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/create-view-rule.md).
9. To create an assignment rule instead of using the default rule, see [Create an assignment rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/create-assignment-rule.md).
- **[Request type form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/request-type-form.md)**
Use the Request Type form in the Compliance Case Management application to categorize the compliance requests by their type.
**Parent Topic:**[Configuring Compliance Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/configure-compliance-case-management.md)
This file has no frontmatter.