Create a compliance state model
task australia Updated Sep 10, 2026 1 min read create-state-model.md
Create a state model to define the workflow states and transition conditions for compliance case types and request types.
Before you begin
Role required: sn_compliance_case_admin
About this task
A state model is a list of states that describe the workflow of a record. With a state model, you can define the state transitions for a specific case or request type. The case type or request type follows the workflow states and transition conditions that are defined in the state model.
Procedure
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Navigate to All > Compliance Case Management > State Models.
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Select New.
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On the form, fill in the fields.
For a description of the field values on the GRC State Model form, see GRC State Model form.
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Select Submit.
- GRC State Model form
Use the GRC State Model form to define the workflow states and transition conditions in the Compliance Case Management application.
Parent Topic:Configuring Compliance Case Management
45 lines · 2.1 KB
---
title: Create a compliance state model
description: Create a state model to define the workflow states and transition conditions for compliance case types and request types.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/compliance-case-management/create-state-model.html
release: australia
product: Compliance Case Management
classification: compliance-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Compliance Case Management, Governance, Risk, and Compliance]
---
# Create a compliance state model
Create a state model to define the workflow states and transition conditions for compliance case types and request types.
## Before you begin
Role required: sn\_compliance\_case\_admin
## About this task
A state model is a list of states that describe the workflow of a record. With a state model, you can define the state transitions for a specific case or request type. The case type or request type follows the workflow states and transition conditions that are defined in the state model.
## Procedure
1. Navigate to **All** > **Compliance Case Management** > **State Models**.
2. Select **New**.
3. On the form, fill in the fields.
For a description of the field values on the GRC State Model form, see [GRC State Model form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/grc-state-model-form.md).
4. Select **Submit**.
- **[GRC State Model form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/grc-state-model-form.md)**
Use the GRC State Model form to define the workflow states and transition conditions in the Compliance Case Management application.
**Parent Topic:**[Configuring Compliance Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/configure-compliance-case-management.md)
| title | Create a compliance state model |
| description | Create a state model to define the workflow states and transition conditions for compliance case types and request types. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/governance-risk-compliance/compliance-case-management/create-state-model.html |
| release | australia |
| product | Compliance Case Management |
| classification | compliance-case-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ConfigureCompliance Case ManagementGovernanceRiskand Compliance |