Request type form

reference australia Updated Sep 10, 2026 1 min read request-type-form.md

Use the Request Type form in the Compliance Case Management application to categorize the compliance requests by their type.

The following table lists the descriptions of the field values.

Field	Description
Label	Label to be displayed for the request type.
Name	Name of the request type. For example, Policy update/enquiry.
Category	Category of the request type. This field is automatically set to Compliance case [sn_comp_case_compliance_request].
Active	Option to select the request type as active or inactive.
Description	Description about this request type. This description is for the administrator to understand the request type.
State Model
State Model	Workflow states for the request type. For more information, see Create a compliance state model.
Template Configuration
Document templates	Template to generate Portable Document Format (PDF) reports for compliance requests associated with this request type.

Parent Topic:Create a request type

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---
title: Request type form
description: Use the Request Type form in the Compliance Case Management application to categorize the compliance requests by their type.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/compliance-case-management/request-type-form.html
release: australia
product: Compliance Case Management
classification: compliance-case-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create Request type, Configure, Compliance Case Management, Governance, Risk, and Compliance]
---

# Request type form

Use the Request Type form in the Compliance Case Management application to categorize the compliance requests by their type.

The following table lists the descriptions of the field values.

|Field|Description|
|-----|-----------|
|Label|Label to be displayed for the request type.|
|Name|Name of the request type. For example, Policy update/enquiry.|
|Category|Category of the request type. This field is automatically set to **Compliance case \[sn\_comp\_case\_compliance\_request\]**.|
|Active|Option to select the request type as active or inactive.|
|Description|Description about this request type. This description is for the administrator to understand the request type.|
|State Model|
|State Model|Workflow states for the request type. For more information, see [Create a compliance state model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/create-state-model.md).|
|Template Configuration|
|Document templates|Template to generate Portable Document Format \(PDF\) reports for compliance requests associated with this request type.|

**Parent Topic:**[Create a request type](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/create-request-type.md)