Update a compliance case assessment template

task australia Updated Sep 10, 2026 1 min read update-ccm-asmt-template.md

Publish a new version of an assessment template in Compliance Case Management to revise its questionnaire and response options.

Before you begin

Role required: sn_compliance_case_admin

About this task

Only one version can be Published at a time, so all new assessments use the same questionnaire. In-progress assessments continue to use the version they were created with, while new assessments use the latest published version. When you publish a new version, the previous version moves to Retired state and can no longer be used for new assessments.

Procedure

In the menu bar, select the application scope icon [Omitted image "application-scope-globe-icon.png"], and verify that you are in the GRC: Compliance Case Management scope.
Navigate to Workspaces > Assessment Workspace.
From the Assessment templates list, open the published template you want to revise.
Select the Options icon [Omitted image "more-actions-vertical-icon.png"], and select Create new version.

Templates that aren't currently in use for any assessment don't display the Create new version option. You can edit these templates in their current version.
Select Create.

The template opens in Draft state with a new version number.
Edit the template.

For details about the template, see Assessment Metric Type form.
Select Save.

The saved template appears in the Assessment templates list with the new version number and remains inactive until it's published. You can return to it and make changes before publishing.
When the template is ready, select Publish.
In the Publish template dialog, select Publish.

A confirmation message appears indicating the new version is Published and active. The previous version automatically transitions to Retired state and can't be used to send new assessments.

Result

Any new assessment sent to the assessor uses the latest published version of the template.

Parent Topic:Configuring Compliance Case Management

Related topics

Create an assessment template

Keywords template versioningpublish templatesmart assessmentSmart Assessment Engineretire template

70 lines · 3.4 KB Wrap lines

---
title: Update a compliance case assessment template
description: Publish a new version of an assessment template in Compliance Case Management to revise its questionnaire and response options.
locale: en-us
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/compliance-case-management/update-ccm-asmt-template.html
release: australia
product: Compliance Case Management
classification: compliance-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [template versioning, publish template, smart assessment, Smart Assessment Engine, retire template]
breadcrumb: [Configure, Compliance Case Management, Governance, Risk, and Compliance]
---

# Update a compliance case assessment template

Publish a new version of an assessment template in Compliance Case Management to revise its questionnaire and response options.

## Before you begin

Role required: sn\_compliance\_case\_admin

## About this task

Only one version can be **Published** at a time, so all new assessments use the same questionnaire. In-progress assessments continue to use the version they were created with, while new assessments use the latest published version. When you publish a new version, the previous version moves to **Retired** state and can no longer be used for new assessments.

## Procedure

1. In the menu bar, select the application scope icon \[Omitted image "application-scope-globe-icon.png"\], and verify that you are in the GRC: Compliance Case Management scope.

2. Navigate to **Workspaces** &gt; **Assessment Workspace**.

3. From the Assessment templates list, open the published template you want to revise.

4. Select the **Options** icon \[Omitted image "more-actions-vertical-icon.png"\], and select **Create new version**.

Templates that aren't currently in use for any assessment don't display the **Create new version** option. You can edit these templates in their current version.

5. Select **Create**.

The template opens in **Draft** state with a new version number.

6. Edit the template.

For details about the template, see [Assessment Metric Type form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/assessment-metric-type-form.md).

7. Select **Save**.

The saved template appears in the Assessment templates list with the new version number and remains inactive until it's published. You can return to it and make changes before publishing.

8. When the template is ready, select **Publish**.

9. In the **Publish template** dialog, select **Publish**.

A confirmation message appears indicating the new version is Published and active. The previous version automatically transitions to Retired state and can't be used to send new assessments.

## Result

Any new assessment sent to the assessor uses the latest published version of the template.

**Parent Topic:**[Configuring Compliance Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/configure-compliance-case-management.md)

**Related topics**

[Create an assessment template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/compliance-case-management/ccm-create-assessment-template.md)