Install the ServiceNow Document Designer add-in

task australia Updated Sep 10, 2026 1 min read install-document-designer-referencing-for-cam-ato2.md
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Install the ServiceNow Document designer add-in to your Microsoft Word document to create audit and CAM report templates and generate report content using the AI Reporting Assistant.

Before you begin

Activate the sn_grc_doc_design plugin.

Role required: sys_admin

Procedure

  1. Navigate to All > ServiceNow Add-Ins for Office > Office Add-In Manifests.

  2. Select ServiceNow Document Designer from the Office Manifests list.

  3. Select Download Manifest.

  4. To enable the add-in, contact your Microsoft 365 account manager who can use the manifest file you downloaded in step 3.

What to do next

For detailed instructions on how to deploy the manifest file, see the Deploy add-ins in the Microsoft 365 admin center [KB1307378] article in the Now Support Knowledge Base.

To configure the HTTP response headers for add-in for Microsoft Word in the browser, see the Response header resolution [KB1434453] article in the Now Support Knowledge Base.

If you encounter a security constraint error during sign-in after installing the add-in, see the Known error: Scoped UI page (sn_outlook_addin_OutlookLogin) inaccessible without login in Australia [KB3134148] article in the Now Support Knowledge Base. This affects Australia Patch 3 and later, and Zurich Patch 10 and later.

Parent Topic:Configuring ATO artifacts report templates

Parent Topic:Microsoft Word based audit report templates using Document designer

Related topics

AI for document designer

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