Create Action item form for crisis events

reference australia Updated Sep 10, 2026 1 min read create-new-action-item-crisis-event-form.md
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Use the Create Action item form in the BCM Configurable Workspace to add action items about a crisis event.

Create Action item form

For a description of the field values, see the table.

Field

Description

Details tab

Number

Auto-assigned number for the action item record, for example, EVNITM0010020.

Short description

Short description of the action item.

Description

Detailed description of the action item.

State

Auto-assigned state of the action item record.

Type

Type of the action item to choose from. Available options are:- Task

  • Assessment

Assessment template

Template based on the Smart Assessment Engine.

Assignment details

Assignment group

Assignment group that the action item is assigned to.

Additional assignee list

Additional assignee list for the action item.

Assigned to

User that the action item is assigned to.

Timeline

Actual start

Actual start date and time for the action item.

Actual time taken

Actual time taken for the action item in days, hours, minutes, and seconds.

Actual end

Actual end date and time for the action item.

Due date

Due date for the action item.

Collaboration thread

Collaboration thread that this action item belongs to, populated automatically when the action item is created from a collaboration thread's Action items tab.

**Parent Topic:**[Create task and assessment-type action items](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/create-action-items-based-on-smart-assessments.md)
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