Create Assessment of the ICT service
On the Create Assessment of the ICT service form, fill in the fields.
|
Field |
Description |
|---|---|
|
SysID |
Unique 32-character GUID (Globally Unique ID) that identifies each assessment record in an instance. Provide this value if you want to update an existing record. Provide a value of -1 if you want to create a new record in the system. |
|
Name |
Name of the assessment in the <first-name.last-name> format. |
|
Description |
Description for the assessment. |
|
Number |
Unique identification number for the assessment that will be generated by the application. For example, TPA0001001. This field is auto-filled. |
|
Owner |
Name of the owner for the assessment. |
|
Department |
Department that the assessment belongs to. |
|
Business unit |
Name of the business unit that is associated with the assessment. |
|
Digital resilience information | |
|
Contract number |
Auto-assigned number of the contract. |
|
Is the ICT third party audited? |
Option to specify if the ICT third party has been audited. Available options are:- Yes
|
|
Contractual arrangement reference number |
Reference number used for the contractual arrangement. |
|
Date of the last audit on the ICT third-party service provider |
Date of the last audit for the ICT third-party service provider. |
|
Service provider type |
Option to select if the supplier is a third-party or third-party engagement. Available options are:- Third party
If you select Third party, the Third party providing the service field is displayed. If you select Third-party engagement, the Third-party engagement providing the service field is displayed. |
|
Existence of an exit plan |
Choice to specify the availability of an exit plan. Available options are:- Yes
|
|
Identification code of the ICT third-party service provider |
Unique identifier code for the ICT third-party service provider. This field is auto-filled. |
|
Possibility of reintegration of the contracted ICT service |
Choice to verify the feasibility of reincorporating the contracted ICT service. Available options are:- Easy
|
|
Type of code to identify the ICT third-party service provider |
Type of code intended to identify the ICT third-party service provider. This field is auto-filled. |
|
Impact of discontinuing the ICT services |
Choice to specify the impact of discontinuing the ICT services. Available options are:- Low
|
|
Type of ICT services |
Category of the ICT services. Available options are:- ICT project management
|
|
Are there alternative ICT third-party service providers identified? |
Choice to indicate if any other ICT third-party service providers have been identified. Available options are:- Yes
If you select the check box, then specify the following field value: Identification of alternative ICT TPP. |
|
Identification of alternative ICT TPP |
Supplementary details on the identification of alternative ICT third-party providers (TPP). |
|
Substitutability of the ICT third-party service provider |
Capability to interchange the ICT third-party service provider. Available options are:- Not substitutable
|
|
Reason if the ICT third-party service provider is considered not substitutable or difficult to be substitutable |
Factors that might make the ICT third-party service provider irreplaceable or challenging to replace. This option is displayed when you select Not substitutable in the Substitutability of the ICT third-party service provider field. Available options are:- None
|
--- title: Create Assessment of the ICT service description: On the Create Assessment of the ICT service form, fill in the fields. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/create-new-asmt-ict-service.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Create an assessment and enhance digital resilience data, Use, Maintaining Digital resilience third-party registers, Manage, Operational Resilience, Governance, Risk, and Compliance] --- # Create Assessment of the ICT service On the Create Assessment of the ICT service form, fill in the fields. <table id="table_aqy_k2x_rvb"><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> SysID </td><td> Unique 32-character GUID \(Globally Unique ID\) that identifies each assessment record in an instance. Provide this value if you want to update an existing record. Provide a value of -1 if you want to create a new record in the system. </td></tr><tr><td> Name </td><td> Name of the assessment in the <first-name.last-name> format. </td></tr><tr><td> Description </td><td> Description for the assessment. </td></tr><tr><td> Number </td><td> Unique identification number for the assessment that will be generated by the application. For example, TPA0001001. This field is auto-filled. </td></tr><tr><td> Owner </td><td> Name of the owner for the assessment. </td></tr><tr><td> Department </td><td> Department that the assessment belongs to. </td></tr><tr><td> Business unit </td><td> Name of the business unit that is associated with the assessment. </td></tr><tr><td class="sub-head" colspan="2"> Digital resilience information </td></tr><tr><td> Contract number </td><td> Auto-assigned number of the contract. </td></tr><tr><td> Is the ICT third party audited? </td><td> Option to specify if the ICT third party has been audited. Available options are:- **Yes** - **No** </td></tr><tr><td> Contractual arrangement reference number </td><td> Reference number used for the contractual arrangement. </td></tr><tr><td> Date of the last audit on the ICT third-party service provider </td><td> Date of the last audit for the ICT third-party service provider. </td></tr><tr><td> Service provider type </td><td> Option to select if the supplier is a third-party or third-party engagement. Available options are:- **Third party** - **Third-party engagement** - **Legal entity** If you select **Third party**, the **Third party providing the service** field is displayed. If you select **Third-party engagement**, the **Third-party engagement providing the service** field is displayed. </td></tr><tr><td> Existence of an exit plan </td><td> Choice to specify the availability of an exit plan. Available options are:- **Yes** - **No** </td></tr><tr><td> Identification code of the ICT third-party service provider </td><td> Unique identifier code for the ICT third-party service provider. This field is auto-filled. </td></tr><tr><td> Possibility of reintegration of the contracted ICT service </td><td> Choice to verify the feasibility of reincorporating the contracted ICT service. Available options are:- **Easy** - **Difficult** - **Highly complex** </td></tr><tr><td> Type of code to identify the ICT third-party service provider </td><td> Type of code intended to identify the ICT third-party service provider. This field is auto-filled. </td></tr><tr><td> Impact of discontinuing the ICT services </td><td> Choice to specify the impact of discontinuing the ICT services. Available options are:- **Low** - **Medium** - **High** - **Assessment not performed** </td></tr><tr><td> Type of ICT services </td><td> Category of the ICT services. Available options are:- **ICT project management** - **ICT Development** - **ICT help desk and first level support** - **ICT security management services** - **Provision of data** - **Data analysis** - **ICT, facilities and hosting services \(excluding Cloud services\)** - **Computation** - **Non-Cloud Data storage** - **Telecom carrier** - **Network infrastructure** - **Hardware and physical devices** - **Software licensing \(excluding SaaS\)** - **ICT operation management \(including maintenance\)** - **ICT Consulting** - **ICT Risk management** - **Cloud services: IaaS** - **Cloud services: PaaS** - **Cloud services: SaaS** </td></tr><tr><td> Are there alternative ICT third-party service providers identified? </td><td> Choice to indicate if any other ICT third-party service providers have been identified. Available options are:- **Yes** - **No** - **Assessment not performed** If you select the check box, then specify the following field value: **Identification of alternative ICT TPP**. </td></tr><tr><td> Identification of alternative ICT TPP </td><td> Supplementary details on the identification of alternative ICT third-party providers \(TPP\). </td></tr><tr><td> Substitutability of the ICT third-party service provider </td><td> Capability to interchange the ICT third-party service provider. Available options are:- **Not substitutable** - **Easily substitutable** - **Medium complexity in terms of substitutability** - **Highly complex substitutability** </td></tr><tr><td> Reason if the ICT third-party service provider is considered not substitutable or difficult to be substitutable </td><td> Factors that might make the ICT third-party service provider irreplaceable or challenging to replace. This option is displayed when you select **Not substitutable** in the **Substitutability of the ICT third-party service provider** field. Available options are:- **None** - **Lack of real alternatives** - **Difficulties in migrating or reintegrating** - **Lack of real alternatives and difficulties in migrating or reintegrating** </td></tr></tbody> </table>**Parent Topic:**[Create an assessment and enhance digital resilience data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/create-drtp-reg-assmt.md)
| title | Create Assessment of the ICT service |
| description | On the Create Assessment of the ICT service form, fill in the fields. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/governance-risk-compliance/create-new-asmt-ict-service.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | Create an assessment and enhance digital resilience dataUseMaintaining Digital resilience third-party registersManageOperational ResilienceGovernanceRiskand Compliance |