Create Business Process form

Use the Create Business Process form in Operational Resilience Workspace to set up a business process and configure its related lists.

Create Business Process form

For a description of the field values, see the following table.

Field	Description
Details tab
Name	Name of the business process.
Parent	Parent service that is associated with the business process.
Life Cycle Stage	Life cycle stage of the business process, for example, Ideation.
Life Cycle Stage Status	Status of the life cycle stage, for example, Evaluation.
Review frequency	Review frequency for the business process. Available options are:- Monthly Quarterly Semi Annual/Half Yearly Annually
Next review date	Next review date for the business process. This field is auto-assigned by the system.
Description	Description of the business process.

Related tab	Description
General
Overview tab	Displays the following red flags data:1. Total red flags 2. Red flags by type - Issues - Failed controls - Risks - Outages - Incidents - Change requests - Operational vulnerabilities - Vulnerabilities - Third party risk assessments 3. Assets impacted by red flags
Details tab	Details of the selected business process record.
Services and dependencies
Child services	Child services that are associated with the business process. The tab displays the following sample information about the child services: Dependency Pillar Impacted objects Red flags count
Business processes	Processes that are associated with the business process. The tab displays the following sample information about the business processes: Dependency Pillar Impacted objects Red flags count
Dependencies	Dependencies that are associated with the business process. The tab displays the following sample information about the dependencies: Dependency Pillar Impacted objects Red flags count
Ongoing events
Incidents	Incidents that are associated with the business process. The tab displays the following sample information about the incidents: Incident Short description Owner Opened Caller Priority State Category Assignment group Assigned to Updated Updated by Dependency Pillar
Outages	Outages that are associated with the business process. You can create an outage for the service. The tab displays the following sample information about the outages: Number Outage Type Begin End Dependency Pillar
Red flags
Issues	Issues that are associated with the business process. The tab displays the following sample information about the issues: Issue Priority Status Planned end date Dependency Pillar
High risks	High risks that are associated with the business process. The tab displays the following sample information about the high risks: Risk Risk assessment Risk statement Risk response Inherent rating Computed inherent rating Residual rating Computed residual rating Dependency Pillar
Failed controls	Failed controls that are associated with the business process. The tab displays the following sample information about the failed controls: Control Control objective Status Dependency Pillar
Change requests	Change requests that are associated with the business process. The tab displays the following sample information about the change requests: Change request Short description Type State Planned start date Planned end date Assigned to Dependency Pillar
Tasks	Tasks that are associated with the business process. The tab displays the following sample information about the tasks: Task Short description State Task type Priority Assigned to Dependency Pillar
Vulnerabilities	Vulnerabilities associated with the business process. The tab displays the following sample information about the vulnerabilities: Vulnerability Dependency Pillar
Operational vulnerabilities	Operational vulnerabilities associated with the business process. The tab displays the following sample information about the operational vulnerabilities: Number Case Related area Related area table Title Related area type Domain
Third party risk assessments	Third party risk assessments associated with the business process. The tab displays the following sample information about the Third party risk assessments: Third party risk assessment Dependency Pillar
Program activities
Business continuity plans	List of the Business continuity plans that are associated with the business process. The tab displays the following sample information about the plans: Plan Plan asset Activated plan Event Event asset Dependency Pillar Status RTO RPO BIA date RTO gap
Importance and impact assessment	Importance and impact assessment that is done for the business process. The tab displays the following sample information about the assessment: Impact tolerance (Duration) Impact tolerance assessment Justification for overriding impact tolerance (Duration) Justification for overriding impact tolerance (Customer impact) Justification for overriding impact tolerance (Financial impact) Justification for overriding impact tolerance (Transaction Volume) Overridden importance Impact tolerance (Customer impact) Impact tolerance (Financial impact) Impact tolerance (Transaction Volume) Importance
Scenario analysis	Scenario analysis that is associated with the business process. The tab displays the following sample information about the scenario analysis: Breach status Disruption duration Impact tolerance Deviation (%) Importance Scenario analysis Service Created by Created Domain

title	Create Business Process form
description	Use the Create Business Process form in Operational Resilience Workspace to set up a business process and configure its related lists.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/governance-risk-compliance/create-new-business-process-form.html
release	australia
topic_type	reference
last_updated	2026-09-10
reading_time_minutes	3
breadcrumb	Add a business process to Operational Resilience reportingGathering data aligned with the CSDM setupManageOperational ResilienceGovernanceRiskand Compliance