Create Business Service form
Use the Create Business Service form in Operational Resilience Workspace to set up a business service and configure its related lists.
Create Business Service form
For a description of the field values, see the following table.
|
Field |
Description |
|---|---|
|
Details tab | |
|
Name |
Name of the business service. |
|
Approval group |
Approval group that is responsible for the approval of the business service. For example, Application Development or Application Security group. |
|
Model ID |
Model ID for the business service. |
|
Support group |
Support group for the business service. |
|
Owned by |
Owner of the business service. This field is auto-filled. |
|
Change group |
Change group that is responsible for updating the business service. |
|
Business criticality |
Criticality of the business service. The available options are as follows:- 1—most critical
|
|
Managed by |
User that manages the business service. |
|
Version |
Version of the business service. |
|
SLA |
Service level agreements (SLAs) associated with the business service. |
|
Used for |
Usage category that the business service is used for. For example, Staging. The available options are as follows:- Production
|
|
Location |
Location of the business service, such as Seattle or Fairfax. |
|
Operational status |
Operational status of the business service. The available options are as follows:- Operational
|
|
Vendor |
Vendor that is responsible for operating the business service. |
|
Service classification |
Classification of the business service. The available options are as follows:- Application Service
|
|
Comments |
Comments section for the business service. Typically, the Operational Resilience administrators add the comments about the business service. |
|
Related tab |
Description |
|---|---|
|
General | |
|
Overview tab |
Displays the following red flags data:1. Total red flags 2. Red flags by type - Issues - Failed controls - Risks - Outages - Incidents - Change requests - Operational vulnerabilities - Vulnerabilities - Third party risk assessments 3. Assets impacted by red flags |
|
Details tab |
Details of the selected business record. For more information on the fields and their description, see the "Create New Service form" table on this page. |
|
Services and dependencies | |
|
Child services |
Child services that are associated with the business service. The tab displays the following sample information about the child services:
|
|
Business processes |
Processes that are associated with the business service. The tab displays the following sample information about the business processes:
|
|
Dependencies |
Dependencies that are associated with the business service. The tab displays the following sample information about the dependencies:
|
|
Ongoing events | |
|
Incidents |
Incidents that are associated with the business service. The tab displays the following sample information about the incidents:
|
|
Outages |
Outages that are associated with the current business service. You can create an outage for the service. The tab displays the following sample information about the outages:
|
|
Red flags | |
|
Issues |
Issues that are associated with the business service. The tab displays the following sample information about the issues:
|
|
High risks |
High risks that are associated with the business service. The tab displays the following sample information about the high risks:
|
|
Failed controls |
Failed controls that are associated with the business service. The tab displays the following sample information about the failed controls:
|
|
Change requests |
Change requests that are associated with the business service. The tab displays the following sample information about the change requests:
|
|
Tasks |
Tasks that are associated with the business service. The tab displays the following sample information about the tasks:
|
|
Vulnerabilities |
Vulnerabilities associated with the business service. The tab displays the following sample information about the vulnerabilities:
|
|
Operational vulnerabilities |
Operational vulnerabilities associated with the business service. The tab displays the following sample information about the operational vulnerabilities:
|
|
Third party risk assessments |
Third party risk assessments associated with the business service. The tab displays the following sample information about the Third party risk assessments:
|
|
Program activities | |
|
Business continuity plans |
List of the Business continuity plans that are associated with the business service. The tab displays the following sample information about the plans:
|
|
Importance and impact assessment |
Importance and impact assessment that is done for the business service. The tab displays the following sample information about the assessment:
|
|
Scenario analysis |
Scenario analysis that is associated with the business service. The tab displays the following sample information about the scenario analysis:
|
---
title: Create Business Service form
description: Use the Create Business Service form in Operational Resilience Workspace to set up a business service and configure its related lists.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/create-new-business-service-form.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 4
breadcrumb: [Add a business service to Operational Resilience reporting, Gathering data aligned with the CSDM setup, Manage, Operational Resilience, Governance, Risk, and Compliance]
---
# Create Business Service form
Use the Create Business Service form in Operational Resilience Workspace to set up a business service and configure its related lists.
## Create Business Service form
For a description of the field values, see the following table.
<table id="table_krg_hgd_qtb"><thead><tr><th>
Field
</th><th>
Description
</th></tr></thead><tbody><tr><td class="sub-head" colspan="2">
Details tab
</td></tr><tr><td>
Name
</td><td>
Name of the business service.
</td></tr><tr><td>
Approval group
</td><td>
Approval group that is responsible for the approval of the business service. For example, Application Development or Application Security group.
</td></tr><tr><td>
Model ID
</td><td>
Model ID for the business service.
</td></tr><tr><td>
Support group
</td><td>
Support group for the business service.
</td></tr><tr><td>
Owned by
</td><td>
Owner of the business service. This field is auto-filled.
</td></tr><tr><td>
Change group
</td><td>
Change group that is responsible for updating the business service.
</td></tr><tr><td>
Business criticality
</td><td>
Criticality of the business service. The available options are as follows:- 1—most critical
- 2—somewhat critical
- 3—less critical
- 4—not critical
</td></tr><tr><td>
Managed by
</td><td>
User that manages the business service.
</td></tr><tr><td>
Version
</td><td>
Version of the business service.
</td></tr><tr><td>
SLA
</td><td>
Service level agreements \(SLAs\) associated with the business service.
</td></tr><tr><td>
Used for
</td><td>
Usage category that the business service is used for. For example, Staging. The available options are as follows:- Production
- Staging
- QA
- Test
- Development
- Demonstration
- Training
- Disaster recovery
</td></tr><tr><td>
Location
</td><td>
Location of the business service, such as Seattle or Fairfax.
</td></tr><tr><td>
Operational status
</td><td>
Operational status of the business service. The available options are as follows:- Operational
- Non-Operational
- Repair in Progress
- DR Standby
- Ready
- Retired
- Pipeline
- Catalog
</td></tr><tr><td>
Vendor
</td><td>
Vendor that is responsible for operating the business service.
</td></tr><tr><td>
Service classification
</td><td>
Classification of the business service. The available options are as follows:- Application Service
- Business Service
- Technical Service
</td></tr><tr><td>
Comments
</td><td>
Comments section for the business service. Typically, the Operational Resilience administrators add the comments about the business service.
</td></tr></tbody>
</table><table id="table_vjd_mmd_qtb"><thead><tr><th>
Related tab
</th><th>
Description
</th></tr></thead><tbody><tr><td class="sub-head" colspan="2">
General
</td></tr><tr><td>
Overview tab
</td><td>
Displays the following red flags data:1. Total red flags
2. Red flags by type
- Issues
- Failed controls
- Risks
- Outages
- Incidents
- Change requests
- Operational vulnerabilities
- Vulnerabilities
- Third party risk assessments
3. Assets impacted by red flags
</td></tr><tr><td>
Details tab
</td><td>
Details of the selected business record. For more information on the fields and their description, see the "Create New Service form" table on this page.
</td></tr><tr><td class="sub-head" colspan="2">
Services and dependencies
</td></tr><tr><td>
Child services
</td><td>
Child services that are associated with the business service.
The tab displays the following sample information about the child services:
- Dependency
- Pillar
- Impacted objects
- Red flags count
</td></tr><tr><td>
Business processes
</td><td>
Processes that are associated with the business service.
The tab displays the following sample information about the business processes:
- Dependency
- Pillar
- Impacted objects
- Red flags count
</td></tr><tr><td>
Dependencies
</td><td>
Dependencies that are associated with the business service. The tab displays the following sample information about the dependencies:
- Dependency
- Pillar
- Impacted objects
- Red flags count
</td></tr><tr><td class="sub-head" colspan="2">
Ongoing events
</td></tr><tr><td>
Incidents
</td><td>
Incidents that are associated with the business service.
The tab displays the following sample information about the incidents:
- Incident
- Short description
- Owner
- Opened
- Caller
- Priority
- State
- Category
- Assignment group
- Assigned to
- Updated
- Updated by
- Dependency
- Pillar
</td></tr><tr><td>
Outages
</td><td>
Outages that are associated with the current business service. You can create an outage for the service.
The tab displays the following sample information about the outages:
- Number
- Outage
- Type
- Begin
- End
- Dependency
- Pillar
</td></tr><tr><td colspan="2">
Red flags
</td></tr><tr><td>
Issues
</td><td>
Issues that are associated with the business service.
The tab displays the following sample information about the issues:
- Issue
- Priority
- Status
- Planned end date
- Dependency
- Pillar
</td></tr><tr><td>
High risks
</td><td>
High risks that are associated with the business service.
The tab displays the following sample information about the high risks:
- Risk
- Risk assessment
- Risk statement
- Risk response
- Inherent rating
- Computed inherent rating
- Residual rating
- Computed residual rating
- Dependency
- Pillar
</td></tr><tr><td>
Failed controls
</td><td>
Failed controls that are associated with the business service.
The tab displays the following sample information about the failed controls:
- Control
- Control objective
- Status
- Dependency
- Pillar
</td></tr><tr><td>
Change requests
</td><td>
Change requests that are associated with the business service.
The tab displays the following sample information about the change requests:
- Change request
- Short description
- Type
- State
- Planned start date
- Planned end date
- Assigned to
- Dependency
- Pillar
</td></tr><tr><td>
Tasks
</td><td>
Tasks that are associated with the business service.
The tab displays the following sample information about the tasks:
- Task
- Short description
- State
- Task type
- Priority
- Assigned to
- Dependency
- Pillar
</td></tr><tr><td>
Vulnerabilities
</td><td>
Vulnerabilities associated with the business service. The tab displays the following sample information about the vulnerabilities:
- Vulnerability
- Dependency
- Pillar
</td></tr><tr><td>
Operational vulnerabilities
</td><td>
Operational vulnerabilities associated with the business service. The tab displays the following sample information about the operational vulnerabilities:
- Number
- Case
- Related area
- Related area table
- Title
- Related area type
- Domain
</td></tr><tr><td>
Third party risk assessments
</td><td>
Third party risk assessments associated with the business service. The tab displays the following sample information about the Third party risk assessments:
- Third party risk assessment
- Dependency
- Pillar
</td></tr><tr><td class="sub-head" colspan="2">
Program activities
</td></tr><tr><td>
Business continuity plans
</td><td>
List of the Business continuity plans that are associated with the business service. The tab displays the following sample information about the plans:
- Plan
- Plan asset
- Activated plan
- Event
- Event asset
- Dependency
- Pillar
- Status
- RTO
- RPO
- BIA date
- RTO gap
</td></tr><tr><td>
Importance and impact assessment
</td><td>
Importance and impact assessment that is done for the business service.
The tab displays the following sample information about the assessment:
- Impact tolerance \(Duration\)
- Impact tolerance assessment
- Justification for overriding impact tolerance \(Duration\)
- Justification for overriding impact tolerance \(Customer impact\)
- Justification for overriding impact tolerance \(Financial impact\)
- Justification for overriding impact tolerance \(Transaction Volume\)
- Overridden importance
- Impact tolerance \(Customer impact\)
- Impact tolerance \(Financial impact\)
- Impact tolerance \(Transaction Volume\)
- Importance
</td></tr><tr><td>
Scenario analysis
</td><td>
Scenario analysis that is associated with the business service.
The tab displays the following sample information about the scenario analysis:
- Breach status
- Disruption duration
- Impact tolerance
- Deviation \(%\)
- Importance
- Scenario analysis
- Service
- Created by
- Created
- Domain
</td></tr></tbody>
</table>| title | Create Business Service form |
| description | Use the Create Business Service form in Operational Resilience Workspace to set up a business service and configure its related lists. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/governance-risk-compliance/create-new-business-service-form.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 4 |
| breadcrumb | Add a business service to Operational Resilience reportingGathering data aligned with the CSDM setupManageOperational ResilienceGovernanceRiskand Compliance |