Configure an alert action

task australia Updated Sep 10, 2026 1 min read crisis-map-alert-actions.md

The alert actions are the follow-up actions that you can perform from the crisis map dashboard.

Before you begin

Role required: System administrator

Procedure

Navigate to Threat and Alert Data Feeds > Administration > Alert Actions.

These actions are available within the base system.

Name	Description
Notify	Used to send email notifications to stakeholders and the asset managers that are within the impact radius.
Declare Crisis	Used to declare a combination of alert and critical assets as a crisis event.

To add a new alert action, click New.

On the form, fill in the fields.

Field	Description
Title	Title of the alert action.
Description	Detailed description of the alert action.
Name	Name of the action in the crisis map dashboard.
Action name	Unique name for the alert action.
Run once	Option to indicate the execution of the action one or more times from the dashboard.
Type	Type of action to be executed. It can be a task, script, or flow.
Task type	Task type used for the action.
Application	Read-only field. The field is used as a flag to filter the items relevant to crisis management from a common list of actions.
Active	Option to indicate that the alert action is active.
Order	Display order to be followed on the dashboard.
Run automatically	Option for enabling the action to be executed automatically based on a condition.
Roles	User roles who can execute the task successfully.
Display Fields	Fields to be displayed in the response actions after the actions are executed.
Condition	Conditions to execute the actions.
Task script	Task script to be executed when the user clicks the action control on the dashboard.

Click Submit.

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---
title: Configure an alert action
description: The alert actions are the follow-up actions that you can perform from the crisis map dashboard.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/crisis-map-alert-actions.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure search for places in crisis map, Setting up the crisis map, Crisis Management map, Using BCM Classic Workspace, Manage, Business Continuity Management, Governance, Risk, and Compliance]
---

# Configure an alert action

The alert actions are the follow-up actions that you can perform from the crisis map dashboard.

## Before you begin

Role required: System administrator

## Procedure

1.  Navigate to **Threat and Alert Data Feeds** &gt; **Administration** &gt; **Alert Actions**.

    These actions are available within the base system.

    |Name|Description|
    |----|-----------|
    |Notify|Used to send email notifications to stakeholders and the asset managers that are within the impact radius.|
    |Declare Crisis|Used to declare a combination of alert and critical assets as a crisis event.|

2.  To add a new alert action, click **New**.

3.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Title|Title of the alert action.|
    |Description|Detailed description of the alert action.|
    |Name|Name of the action in the crisis map dashboard.|
    |Action name|Unique name for the alert action.|
    |Run once|Option to indicate the execution of the action one or more times from the dashboard.|
    |Type|Type of action to be executed. It can be a task, script, or flow.|
    |Task type|Task type used for the action.|
    |Application|Read-only field. The field is used as a flag to filter the items relevant to crisis management from a common list of actions.|
    |Active|Option to indicate that the alert action is active.|
    |Order|Display order to be followed on the dashboard.|
    |Run automatically|Option for enabling the action to be executed automatically based on a condition.|
    |Roles|User roles who can execute the task successfully.|
    |Display Fields|Fields to be displayed in the response actions after the actions are executed.|
    |Condition|Conditions to execute the actions.|
    |Task script|Task script to be executed when the user clicks the action control on the dashboard.|

4.  Click **Submit**.