Fetch UCM content updates manually

task australia Updated Oct 1, 2026 1 min read fetch-ucm-update-manual.md
Raw file servicenow.com

Manually fetch the latest Unified Content Management (UCM) content from the Continuance Delivery System (CDS) to bring new content and updates to your content library.

Before you begin

Unified Content Management (sn_esg_content) must be installed. For information on the respective plugins for your application, see Unified Content Management (UCM).

Role required: system administrator

About this task

CDS delivers regulatory content and assessment templates to your instance separately from application releases. Scheduled jobs add this content to the content library once a month. Run the jobs yourself for your respective products when you need updated content before the next scheduled sync.

Procedure

  1. Navigate to All > System Definition > Scheduled Jobs.

  2. To find the UCM jobs, filter by Application for Unified Content Management.

    You can choose from the following scheduled jobs depending on your application:

    Application Scheduled Job
    Policy and Compliance Management Load Compliance UCM data
    Operational Sustainability Management Load OSM UCM data
    Privacy Management Content Load Privacy UCM data
    AI Risk and Compliance Content Load AI risk and compliance UCM data
    Third-party Risk Management Load TPRM UCM data
  3. To pull the latest content from CDS, open the load job for your application and select Execute Now.

  4. To add the content to the content library, open the Sync data from ucm cds client pre-staging to staging table job and select Execute Now.

    Note: Run Step 4 after the load jobs in the previous step finish. The load jobs retrieve the content, and this job makes it available in the content library.

Result

New content and versions appear in the UCM home page of your application's workspace, where you can activate or update them.

Parent Topic:Unified Content Management (UCM)

Keywords UCMcontent syncContent Delivery ServiceCDS
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