Map states to playbook stages

task australia Updated Sep 10, 2026 1 min read map-states-to-playbook-stages.md

Map workflow states to playbook stages so that the issue state and guided activities remain synchronized as an issue moves through its lifecycle.

Before you begin

The workflow's state model and playbook must already be selected on the Workflow components step. See Add the layout, state model, and playbook to a workflow. The playbook must contain the stages that you want to map.

Role required: sn_grc_issue_mgmt.issue_workflow_admin

About this task

[Omitted video] Description: How to map states to playbook stages in an issue workflow

Each non-terminal state in the workflow's state model maps to one corresponding playbook stage. When the issue enters a mapped state, the playbook moves to the corresponding stage. When the final activity in a stage is completed, the system proposes the corresponding state change for confirmation.

Procedure

In the Playbook stage column, double-click the cell for the state that you want to map.
Select the corresponding playbook stage.

Note:

If the list contains many stages, enter text to search for the stage.
Map a playbook stage to each remaining non-terminal state.
Save the state-to-stage mappings by selecting Save and continue.

Result

The selected playbook stages appear in the Playbook stage column. The state-to-stage mappings are saved for the workflow.

What to do next

Set the trigger condition and priority for the workflow. See Set the trigger condition and priority for a workflow.

Parent Topic:Issue workflows

56 lines · 2.7 KB Wrap lines

---
title: Map states to playbook stages
description: Map workflow states to playbook stages so that the issue state and guided activities remain synchronized as an issue moves through its lifecycle.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/grc-common-functions/map-states-to-playbook-stages.html
release: australia
product: GRC Common Functions
classification: grc-common-functions
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Issue workflows, Common GRC features, Governance, Risk, and Compliance]
---

# Map states to playbook stages

Map workflow states to playbook stages so that the issue state and guided activities remain synchronized as an issue moves through its lifecycle.

## Before you begin

The workflow's state model and playbook must already be selected on the Workflow components step. See [Add the layout, state model, and playbook to a workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-common-functions/add-the-layout-state-model-and-playbook-to-a-workflow.md). The playbook must contain the stages that you want to map.

Role required: sn\_grc\_issue\_mgmt.issue\_workflow\_admin

## About this task

\[Omitted video\] Description: How to map states to playbook stages in an issue workflow

## Procedure

1. In the **Playbook stage** column, double-click the cell for the state that you want to map.

2. Select the corresponding playbook stage.

**Note:**

If the list contains many stages, enter text to search for the stage.

3. Map a playbook stage to each remaining non-terminal state.

4. Save the state-to-stage mappings by selecting **Save and continue**.

## Result

The selected playbook stages appear in the **Playbook stage** column. The state-to-stage mappings are saved for the workflow.

## What to do next

Set the trigger condition and priority for the workflow. See [Set the trigger condition and priority for a workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-common-functions/set-the-trigger-condition-and-priority-for-a-workflow.md).

**Parent Topic:**[Issue workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-common-functions/issue-workflows.md)