Summarize an issue using ServiceNow Otto for Integrated Risk Management \(IRM\)

---
title: Summarize an issue using ServiceNow Otto for Integrated Risk Management \(IRM\)
description: Summarize an issue by using the ServiceNow Otto for Integrated Risk Management \(IRM\) application. Use a summary to get quick context and awareness about an issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/grc-common-functions/summarize-an-issue.html
release: australia
product: GRC Common Functions
classification: grc-common-functions
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now Assist, generative AI]
breadcrumb: [Use generative AI skills, ServiceNow Otto for Integrated Risk Management \(IRM\), Common GRC features, Governance, Risk, and Compliance]
---

# Summarize an issue using ServiceNow Otto for Integrated Risk Management \(IRM\)

Summarize an issue by using the ServiceNow Otto for Integrated Risk Management \(IRM\) application. Use a summary to get quick context and awareness about an issue.

## Before you begin

Role required: sn\_grc\_genai.issue\_user and sn\_irm\_gen\_ai.user

## About this task

The intelligence of Now Assist analyzes the issue records including the description, activity log, and remediation tasks. By using the issue summarization skill, you can generate a concise summary that captures the essential information that you need.

## Procedure

1.  Navigate to **Workspaces** > **Risk Workspace**.

2.  Navigate to Issues and open any New, In progress, or Closed issue.

    **Note:**

    Check your entitlements to determine whether you have access to the issue summarization skill.

3.  Select **Summarize** under the **Overview** tab.

    A summary of all the important details, such as the issue definition, actions taken, remediation tasks, and many more is generated.

4.  After the summary is generated, view details about it, save it, expand, or collapse it, provide feedback, copy it, or regenerate it.

    The summaries that are generated by AI might miss key details. You might prefer to review the summary for accuracy and completeness before you proceed.

<table id="choicetable_szp_rjg_d2c"><thead><tr><th align="left" id="d181635e133">

Option

</th><th align="left" id="d181635e136">

Description

</th></tr></thead><tbody><tr><td id="d181635e142">

**View details about the summary**

</td><td>

Select the information icon \(\[Omitted image "icon-more-info.png"\] Alt text: Info icon\) next to the issue summarized by Now Assist.

</td></tr><tr><td id="d181635e163">

**Save the summary information by adding it to the issue work notes**

</td><td>

1.  Select **Share to work notes**.
2.  Verify the AI-generated content in the modal for accuracy and make any edits.
3.  Select **Save to work notes**.


</td></tr><tr><td id="d181635e190">

**Expand or collapse the summary**

</td><td>

Select the expand icon \(\[Omitted image "66907e1ce6766faada8088d73c14d9de4491ca7e.png"\] Alt text: Expand icon.\) or collapse icon \(\[Omitted image "74dbd45feaa8ef28f6657562fcd820404ca1b69c.png"\] Alt text: Collapse icon.\) next to Share to work notes to expand or collapse the summary.

</td></tr><tr><td id="d181635e214">

**Provide feedback**

</td><td>

Select the helpful icon \(\[Omitted image "782b0af82d02a8f89b5683cfe66de267c3a4c0b7.png"\] Alt text: Helpful icon.\) for positive feedback. Select the not helpful icon \(\[Omitted image "bd21ca617dc78d98ad596e018f504a4959c444eb.png"\] Alt text: Not helpful icon.\) if the summary wasn't helpful.

 **Note:** Feedback improves the generative AI model and can help to improve future versions of this skill.

</td></tr><tr><td id="d181635e242">

**Copy the summary**

</td><td>

Select the copy icon \(\[Omitted image "4a77b72651daa7f80649c76601bbaafcf4b6f999.png"\] Alt text: Copy icon.\) to copy the summary to the clipboard.

</td></tr><tr><td id="d181635e260">

**Regenerate the summary**

</td><td>

If you think that data might have changed after you viewed the summary, select the redo icon to regenerate the summary information.

</td></tr></tbody>
</table>
## Result

A summary is generated for the issue through the issue summarization skill.