Create a citation using the Compliance Workspace

---
title: Create a citation using the Compliance Workspace
description: Authority documents, citations, and control objectives are usually downloaded from a third-party provider. However, citations can be created manually from an authority document using the Compliance Workspace. The Active option in a citation indicates whether the citation is active or inactive.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/grc-compliance-management-workspace/create-deactivate-citation-ws.html
release: australia
product: GRC: Compliance Management Workspace
classification: grc-compliance-management-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage control objectives and policies, Use, GRC Compliance workspace, Use, Policy and Compliance Management, Governance, Risk, and Compliance]
---

# Create a citation using the Compliance Workspace

Authority documents, citations, and control objectives are usually downloaded from a third-party provider. However, citations can be created manually from an authority document using the Compliance Workspace. The **Active** option in a citation indicates whether the citation is active or inactive.

## Before you begin

Role required: sn\_compliance\_admin or sn\_compliance\_manager

## Procedure

1.  Navigate to **All** > **Policy and Compliance** > **Compliance Workspace**.

2.  Select the \[Omitted image "ws-list-icon.png"\] Alt text: List icon icon.

3.  Select Authority documents in the Compliance library list.

4.  Select to open an authority document.

5.  In the **Citations** related list, select **New**.

6.  On the form, fill in the fields.

<table id="table_r4f_3bt_xq"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

User-defined name that identifies this citation.

</td></tr><tr><td>

Source

</td><td>

Source of the policy. For example, if the statement is from a third-party provider, indicate which one.

</td></tr><tr><td>

Source ID

</td><td>

Unique identification number used by the source to catalog this authority document.

</td></tr><tr><td>

Reference

</td><td>

Content reference.

</td></tr><tr><td>

Type

</td><td>

Type of citation created. Optional field not used for any processing. Use the value in this field in reports or to query for records of a specific type.-   Core Topic
-   Process
-   Control Objective
-   Control
-   Supporting information


</td></tr><tr><td>

Authority document

</td><td>

Name of the parent authority document for this citation. When you create citations from the authority document form, the system completes this field automatically.

</td></tr><tr><td>

Active

</td><td>

Option that indicates if a policy is active. A policy is marked active if it is not in the **Draft** or **Retired** state. To deactivate a citation, clear the check box marked **Active**.

</td></tr><tr><td>

Parent

</td><td>

References the parent content.

</td></tr><tr><td>

Description

</td><td>

Description of the citation.

</td></tr></tbody>
</table>7.  Select **Save**.

    You can view the description of the citation and monitor the overall compliance, its breakdown, and the non-compliant entities in the different widgets of the **Status** pane in the default **Overview** page. There is also a sidebar, which highlights all the citation record details.