Set up GRC Virtual Agent to report risk events

---
title: Set up GRC Virtual Agent to report risk events
description: Use a Virtual Agent chatbot to report risk events from the Service Portal. A virtual agent chatbot helps customers to quickly report a risk event. The chatbot assists the customers by saving their time. The information exchanged during the conversation flow enables the chatbot to fulfill a user request or assist the user in completing a task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/grc-risk-management-workspace/grc-virtual-agent-risk-event.html
release: australia
product: GRC: Risk Management Workspace
classification: grc-risk-management-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Risk Events, Use, Risk Management, Governance, Risk, and Compliance]
---

# Set up GRC Virtual Agent to report risk events

Use a Virtual Agent chatbot to report risk events from the Service Portal. A virtual agent chatbot helps customers to quickly report a risk event. The chatbot assists the customers by saving their time. The information exchanged during the conversation flow enables the chatbot to fulfill a user request or assist the user in completing a task.

## Before you begin

Customers must have the following plugins activated for setting up the GRC Virtual Agent

-   Glide Virtual agent \(com.glide.cs.chatbot\) activated with a valid license.
-   GRC Advanced Risk.

Role required: sn\_risk.admin.

## Procedure

1.  Navigate to **All** > **Service Portal** > **Service Portal Configuration**.

2.  Click **Page Editor**.

3.  In the search field, enter `Index`.

4.  Click **Service Portal index**.

5.  At the top of the page, click **Edit Service Portal \(index\) page in Designer**.

6.  In the Filter Widget search field, type `Virtual Agent Service Portal Widget`, drag the widget, and drop it anywhere on the screen.

    You can see the chat icon at the bottom-right of the screen.\[Omitted image "chat\_icon.png"\] Alt text: Virtual agent chat icon.


**Parent Topic:**[Use Risk Events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-risk-management-workspace/use-risk-events.md)