Issue management in the Risk Workspace
The issues landing page in the Risk Workspace provides logged-in managers and users with all the information they need to manage issues on a single page. The landing page features actionable insights, quick action buttons, filters, and access to open issue triages.
The issues landing page is available in the following workspaces:
- Compliance Workspace
- Audit Workspace
- Privacy Workspace
- Risk Workspace
Open the Issues overview landing page
On each of the listed workspaces, you can access the issues by clicking the Issue overview icon ([Omitted image "issue-landing-page.jpg"] Alt text: Issue landing page.).
Click this icon to open the Issues overview landing page.
[Omitted image "issues-ov.png"] Alt text: Issues overview page.
Sections of the Issues overview landing page
|
Overview | |
|
Issues |
This chart shows issues broken down by state, issue type, issue rating, or priority. The number of overdue issues and issues due in seven days are also shown. |
|
Overdue issues |
This aging chart shows issues overdue by different ranges of time. For example, you can determine, at a glance, issues that are between 61 and 90 days overdue. The chart can be filtered by priority and issue rating. |
|
Issue triaging |
This chart shows issue triages by state, issue type, or priority. It can aid issue managers identify how issues are being triaged and prioritized. |
|
Issue triage aging by priority |
This aging chart provides an overview of how long issues have been open. |
|
Tracking | |
|
Remediation tasks |
This widget shows the status of open and overdue remediation tasks associated with issues. |
|
Evidence request for issues |
This widget shows the number evidence requests that have been opened for issues. |
|
Performance | |
|
Issue opened vs. confirmed vs. closed |
This chart shows trend data for open, confirmed, and closed issues over time. |
|
My issues | |
|
Issues |
The section shows issues assigned to the logged-in user that can be reviewed, re-assigned, assigned for remediation, and that are overdue. |
|
Triage issues |
The section shows triage issues assigned to the logged-in user that can re-assigned and reviewed. |
|
My group's issues | |
|
Issues |
The section shows issues assigned to member of the logged-in user's group. |
|
Triage issues |
The section shows triage issues assigned to the logged-in user's group. |
|
Watching | |
|
Triage issues |
This section shows the number of triage issues for which the logged-in user is on the watch list. |
|
Remediation tasks |
This section shows the number of remediation tasks for which the logged-in user is on the watch list. |
--- title: Issue management in the Risk Workspace description: The issues landing page in the Risk Workspace provides logged-in managers and users with all the information they need to manage issues on a single page. The landing page features actionable insights, quick action buttons, filters, and access to open issue triages. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/grc-risk-management-workspace/issues-in-ws.html release: australia product: GRC: Risk Management Workspace classification: grc-risk-management-workspace topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Use Risk Workspace, Risk Management, Governance, Risk, and Compliance] --- # Issue management in the Risk Workspace The issues landing page in the Risk Workspace provides logged-in managers and users with all the information they need to manage issues on a single page. The landing page features actionable insights, quick action buttons, filters, and access to open issue triages. The issues landing page is available in the following workspaces: - Compliance Workspace - Audit Workspace - Privacy Workspace - Risk Workspace ## Open the Issues overview landing page On each of the listed workspaces, you can access the issues by clicking the Issue overview icon \(\[Omitted image "issue-landing-page.jpg"\] Alt text: Issue landing page.\). Click this icon to open the Issues overview landing page. \[Omitted image "issues-ov.png"\] Alt text: Issues overview page. ## Sections of the Issues overview landing page <table id="table_FloorForm"><tbody><tr><td class="sub-head" colspan="2"> Overview </td></tr><tr><td> Issues </td><td> This chart shows issues broken down by state, issue type, issue rating, or priority. The number of overdue issues and issues due in seven days are also shown. </td></tr><tr><td> Overdue issues </td><td> This aging chart shows issues overdue by different ranges of time. For example, you can determine, at a glance, issues that are between 61 and 90 days overdue. The chart can be filtered by priority and issue rating. </td></tr><tr><td> Issue triaging </td><td> This chart shows issue triages by state, issue type, or priority. It can aid issue managers identify how issues are being triaged and prioritized. </td></tr><tr><td> Issue triage aging by priority </td><td> This aging chart provides an overview of how long issues have been open. </td></tr><tr><td class="sub-head" colspan="2"> Tracking </td></tr><tr><td> Remediation tasks </td><td> This widget shows the status of open and overdue remediation tasks associated with issues. </td></tr><tr><td> Evidence request for issues </td><td> This widget shows the number evidence requests that have been opened for issues. </td></tr><tr><td class="sub-head" colspan="2"> Performance </td></tr><tr><td> Issue opened vs. confirmed vs. closed </td><td> This chart shows trend data for open, confirmed, and closed issues over time. </td></tr><tr><td class="sub-head" colspan="2"> My issues </td></tr><tr><td> Issues </td><td> The section shows issues assigned to the logged-in user that can be reviewed, re-assigned, assigned for remediation, and that are overdue. </td></tr><tr><td> Triage issues </td><td> The section shows triage issues assigned to the logged-in user that can re-assigned and reviewed. </td></tr><tr><td class="sub-head" colspan="2"> My group's issues </td></tr><tr><td> Issues </td><td> The section shows issues assigned to member of the logged-in user's group. </td></tr><tr><td> Triage issues </td><td> The section shows triage issues assigned to the logged-in user's group. </td></tr><tr><td class="sub-head" colspan="2"> Watching </td></tr><tr><td> Triage issues </td><td> This section shows the number of triage issues for which the logged-in user is on the watch list. </td></tr><tr><td> Remediation tasks </td><td> This section shows the number of remediation tasks for which the logged-in user is on the watch list. </td></tr></tbody> </table>**Parent Topic:**[Using the Risk Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-risk-management-workspace/using-risk-workspace.md)
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