Acknowledge a policy
concept australia Updated Sep 10, 2026 1 min read ack-policy.md
After a policy has been published, you can create an acknowledgement campaign to define a group of your employees who must provide an acknowledgement that a particular policy is in compliance. When the campaign has been defined, you can submit the request to the audience.
- Set up a policy acknowledgement campaign
A policy campaign is the record used to prepare for a policy acknowledgement request. It defines the audience who must provide an acknowledgement that a particular policy is in compliance. A policy campaign is requested only if the compliance user decides it is needed. - Submit an acknowledgement request
After you have created an acknowledgement campaign, you can submit the acknowledgement request to the defined audience. - Respond to an acknowledgement request
After you have been identified as a member of an audience to provide a policy acknowledgement, you must open and review the record, and then acknowledge it. - Work with acknowledgements using the Service Portal
After you have received a request to provide acknowledgement for a policy, you have the option of working with the request in the ServiceNow AI Platform, or you can perform your actions in the ServiceNow Service Portal.
Parent Topic:Manage control objectives and policies
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--- title: Acknowledge a policy description: After a policy has been published, you can create an acknowledgement campaign to define a group of your employees who must provide an acknowledgement that a particular policy is in compliance. When the campaign has been defined, you can submit the request to the audience. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/policy-and-compliance-management/ack-policy.html release: australia product: Policy and Compliance Management classification: policy-and-compliance-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Manage, Classic UI, Use, Policy and Compliance Management, Governance, Risk, and Compliance] --- # Acknowledge a policy After a policy has been published, you can create an acknowledgement campaign to define a group of your employees who must provide an acknowledgement that a particular policy is in compliance. When the campaign has been defined, you can submit the request to the audience. - **[Set up a policy acknowledgement campaign](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/setup-ack-request.md)** A policy campaign is the record used to prepare for a policy acknowledgement request. It defines the audience who must provide an acknowledgement that a particular policy is in compliance. A policy campaign is requested only if the compliance user decides it is needed. - **[Submit an acknowledgement request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/submit-ack-request.md)** After you have created an acknowledgement campaign, you can submit the acknowledgement request to the defined audience. - **[Respond to an acknowledgement request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/acknowledge_policy.md)** After you have been identified as a member of an audience to provide a policy acknowledgement, you must open and review the record, and then acknowledge it. - **[Work with acknowledgements using the Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/ack-using-service-portal.md)** After you have received a request to provide acknowledgement for a policy, you have the option of working with the request in the ServiceNow AI Platform, or you can perform your actions in the ServiceNow Service Portal. **Parent Topic:**[Manage control objectives and policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/r_PoliciesAndProcedures.md)
| title | Acknowledge a policy |
| description | After a policy has been published, you can create an acknowledgement campaign to define a group of your employees who must provide an acknowledgement that a particular policy is in compliance. When the campaign has been defined, you can submit the request to the audience. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/governance-risk-compliance/policy-and-compliance-management/ack-policy.html |
| release | australia |
| product | Policy and Compliance Management |
| classification | policy-and-compliance-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ManageClassic UIUsePolicy and Compliance ManagementGovernanceRiskand Compliance |