Work with acknowledgements using the Service Portal

task australia Updated Sep 10, 2026 1 min read ack-using-service-portal.md

After you have received a request to provide acknowledgement for a policy, you have the option of working with the request in the ServiceNow AI Platform, or you can perform your actions in the ServiceNow Service Portal.

Before you begin

Role required: sn_grc.business_user, sn_grc.business_user_lite, sn_grc_emp_user.grc_employee

Procedure

Navigate to the ServiceNow Service Portal.
In the header bar, navigate to GRC > My Policy Acknowledgements.

[Omitted image "service-portal.png"] Alt text: Service Portal

All pending policy acknowledgement requests assigned to you appear.

[Omitted image "my-policy-acks-portal.png"] Alt text: My policy acknowledgements on the Service Portal
To view details of the request, click View.

[Omitted image "view-policy-ack.png"] Alt text: View a policy acknowledgement request on the service portal

Note: The actions you can perform on the policy acknowledgement depend on how the acknowledgement campaign was configured, as follows.

If the policy is in compliance	Click Accept.
If the policy is not in compliance and you are allowed to decline the request	Click Decline.
If you do not want to respond, and you want to opt out	Click Request Exception.

**Parent Topic:**[Acknowledge a policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/ack-policy.md)

69 lines · 2.6 KB Wrap lines

---
title: Work with acknowledgements using the Service Portal
description: After you have received a request to provide acknowledgement for a policy, you have the option of working with the request in the ServiceNow AI Platform, or you can perform your actions in the ServiceNow Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/policy-and-compliance-management/ack-using-service-portal.html
release: australia
product: Policy and Compliance Management
classification: policy-and-compliance-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Acknowledge policy, Manage, Classic UI, Use, Policy and Compliance Management, Governance, Risk, and Compliance]
---

# Work with acknowledgements using the Service Portal

After you have received a request to provide acknowledgement for a policy, you have the option of working with the request in the ServiceNow AI Platform, or you can perform your actions in the ServiceNow Service Portal.

## Before you begin

Role required: sn\_grc.business\_user, sn\_grc.business\_user\_lite, sn\_grc\_emp\_user.grc\_employee

## Procedure

1.  Navigate to the ServiceNow Service Portal.

2.  In the header bar, navigate to **GRC** &gt; **My Policy Acknowledgements**.

    \[Omitted image "service-portal.png"\] Alt text: Service Portal

    All pending policy acknowledgement requests assigned to you appear.

    \[Omitted image "my-policy-acks-portal.png"\] Alt text: My policy acknowledgements on the Service Portal

3.  To view details of the request, click **View**.

    \[Omitted image "view-policy-ack.png"\] Alt text: View a policy acknowledgement request on the service portal

    **Note:** The actions you can perform on the policy acknowledgement depend on how the acknowledgement campaign was configured, as follows.

<table id="choicetable_nql_zdn_mjb"><tbody><tr><td id="d117572e145">

**If the policy is in compliance**

</td><td>

Click **Accept**.

</td></tr><tr><td id="d117572e157">

**If the policy is not in compliance and you are allowed to decline the request**

</td><td>

Click **Decline**.

</td></tr><tr><td id="d117572e169">

**If you do not want to respond, and you want to opt out**

</td><td>

Click [**Request Exception**](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/request-policy-exception.md).

</td></tr></tbody>
</table>
**Parent Topic:**[Acknowledge a policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/ack-policy.md)