Create an audience

task australia Updated Sep 10, 2026 1 min read create-audience.md

When you set up a policy acknowledgement request, you must identify an audience responsible for providing the acknowledgement.

Before you begin

Role required: sn_compliance_admin or sn_compliance_manager

Procedure

Navigate to All > Policy and Compliance > Policy Acknowledgement > Audience.
Select New.
Enter a name and description for the new audience, and save the record.
Additional tabs appear.
Use the three tabs to identify members for this audience.

Users	Click Edit and add one or more individual users to the audience.
Groups	Click Edit and add one or more predefined groups of users to the audience.
User Filters	Click New to define a new filter for audience member inclusion. Click Edit to modify an existing user filter. You can save filters for future use.

6. When the audience has been defined, you can add the users, groups, or user filters to an [acknowledgement request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/submit-ack-request.md).

Parent Topic:Set up a policy acknowledgement campaign

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---
title: Create an audience
description: When you set up a policy acknowledgement request, you must identify an audience responsible for providing the acknowledgement.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/policy-and-compliance-management/create-audience.html
release: australia
product: Policy and Compliance Management
classification: policy-and-compliance-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up campaign, Acknowledge policy, Manage, Classic UI, Use, Policy and Compliance Management, Governance, Risk, and Compliance]
---

# Create an audience

When you set up a policy acknowledgement request, you must identify an audience responsible for providing the acknowledgement.

## Before you begin

Role required: sn\_compliance\_admin or sn\_compliance\_manager

## Procedure

1.  Navigate to **All** &gt; **Policy and Compliance** &gt; **Policy Acknowledgement** &gt; **Audience**.

2.  Select **New**.

3.  Enter a name and description for the new audience, and save the record.

4.  Additional tabs appear.

5.  Use the three tabs to identify members for this audience.

<table id="choicetable_iyr_syf_mjb"><tbody><tr><td id="d100486e101">

**Users**

</td><td>

Click **Edit** and add one or more individual users to the audience.

</td></tr><tr><td id="d100486e113">

**Groups**

</td><td>

Click **Edit** and add one or more predefined groups of users to the audience.

</td></tr><tr><td id="d100486e125">

**User Filters**

</td><td>

Click **New** to define a new filter for audience member inclusion. Click **Edit** to modify an existing user filter. You can save filters for future use.

</td></tr></tbody>
</table>6.  When the audience has been defined, you can add the users, groups, or user filters to an [acknowledgement request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/submit-ack-request.md).


**Parent Topic:**[Set up a policy acknowledgement campaign](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/policy-and-compliance-management/setup-ack-request.md)