Create a control objective

task australia Updated Sep 10, 2026 3 min read t_CreateAPolicyStatement-2.md
Raw file servicenow.com

A control objective is an objective, direction, or standard that acts as guidance for company interactions and operations. Control objectives can be categorized, classified, and related to policies.

Before you begin

Role required: sn_compliance.admin, sn_compliance.manager, sn_compliance.user

About this task

To understand the difference between a control objective and a control, see Structural overview of Policy and Compliance Management.

Procedure

  1. Navigate to All > Policy and Compliance > Control Objectives.

  2. Click New.

  3. On the form, fill in the fields.

Field

Description

Name

Name of the control objective.

Source

Source of the control objective. For example, if the control objective is from a third-party provider, indicate which one.

Source ID

Unique identification number used by the source to catalog this control objective.

Reference

Unique numerical identifier.

Parent

Control objective that is not a child of the current control objective. This is to avoid cyclic parent – child relationship.

Compliance Score Percentage

Compliance score percentage calculated for this control objective and it's color code: - 80 and higher in green

  • 80 to 50 in yellow
  • below 50 in red

Active

Option that indicates whether a control objective is active.

Creates controls automatically

Option that indicates that controls are automatically created from the control objective. Note: Select this option if the control objective can also serve as the control.

Category

List of options:- Acquisition or sale of facilities, technology, and services

  • Audits and risk management
  • Compliance and Governance Manual of Style
  • Human Resources management
  • Leadership and high-level objectives
  • Monitoring and measurement
  • Operational management
  • Physical and environmental protection
  • Privacy protection for information and data
  • Records management
  • System hardening through configuration management
  • Systems continuity
  • Systems design, build, and implementation
  • Technical security
  • Third Party and supply chain oversight
  • Root
  • Deprecated

Classification

List of options:- Preventive

  • Corrective
  • Detective

Type

List of options:- Acquisition/Sale of Assets or Services

  • Actionable Reports or Measurements
  • Audits and Risk Management
  • Behavior
  • Business Processes
  • Communicate
  • Configuration
  • Data and Information Management
  • Duplicate
  • Establish Roles
  • Establish/Maintain Documentation
  • Human Resources Management
  • Investigate
  • IT Impact Zone
  • Log Management
  • Maintenance
  • Monitor and Evaluate Occurrences
  • Physical and Environmental Protection
  • Process or Activity
  • Records Management
  • Systems Continuity
  • Systems Design, Build, and Implementation
  • Technical Security
  • Testing
  • Training

Attestation

List of options. - GRC Attestation is chosen by default

  • Note: If the user changes the control attestation, the related control objective attestation type is changed also.

Issue group rule

Group rule assigned to this control objective.

Description

Description of the control objective.

4. Click **Submit**.
The control objective is created and all related lists are visible.

-   A control is created for every control objective when a policy is associated with an entity.
-   The control attributes default to the same attributes as the related control objective.

What to do next

If you are implementing the Policy and Compliance Management software, return to the Policy and Compliance Management setup checklist and proceed to the next step.

Parent Topic:Policy and Compliance Management mandatory setup

Parent Topic:Manage control objectives and policies

Search documentation
Search document titles and file paths on the australia branch