Add or create an issue for a privacy case

task australia Updated Sep 10, 2026 1 min read add-issues.md

Identify and manage issues related to the impacted areas for the reported privacy case. You can also create issues from the Privacy Case Management landing page.

Before you begin

Role required: sn_privacy_case.privacy_case_analyst

Procedure

Navigate to All > Privacy Management > Privacy Workspace.
Select the list [Omitted image "ws-list-icon.png"] Alt text: List icon.
Select All Cases.
Open the case for which you want to add an issue.
Select the Issues related list and do one of the following.

Option	Action
To add an existing issue	Select Add Select the issues you want to add. Select Add.
To create an issue	Refer to the new issue creation form.

6. Select **Save**.

Parent Topic:Using Privacy Case Management

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---
title: Add or create an issue for a privacy case
description: Identify and manage issues related to the impacted areas for the reported privacy case. You can also create issues from the Privacy Case Management landing page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/privacy-workspace/add-issues.html
release: australia
product: Privacy Workspace
classification: privacy-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Privacy Case Management, Privacy Management, Governance, Risk, and Compliance]
---

# Add or create an issue for a privacy case

Identify and manage issues related to the impacted areas for the reported privacy case. You can also create issues from the Privacy Case Management landing page.

## Before you begin

Role required: sn\_privacy\_case.privacy\_case\_analyst

## Procedure

1.  Navigate to **All** &gt; **Privacy Management** &gt; **Privacy Workspace**.

2.  Select the list \[Omitted image "ws-list-icon.png"\] Alt text: List icon.

3.  Select **All Cases**.

4.  Open the case for which you want to add an issue.

5.  Select the Issues related list and do one of the following.

<table id="choicetable_d5s_yl5_yvb"><thead><tr><th align="left" id="d103979e102">

Option

</th><th align="left" id="d103979e105">

Action

</th></tr></thead><tbody><tr><td id="d103979e111">

**To add an existing issue**

</td><td>

1.  Select **Add**
2.  Select the issues you want to add.
3.  Select **Add**.


</td></tr><tr><td id="d103979e137">

**To create an issue**

</td><td>

Refer to the [new issue creation form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/create-new-issue-opres-ws.md).

</td></tr></tbody>
</table>6.  Select **Save**.


**Parent Topic:**[Using Privacy Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/privacy-workspace/using-pcm.md)