Create state model transition

task australia Updated Sep 10, 2026 1 min read prm-create-state-model-transition.md

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Create state models to control the workflow of a privacy case by defining the states and transition conditions.

Before you begin

Ensure that you are in the GRC: Privacy Case Management application.

Role required: sn_privacy_case.privacy_case_admin

Procedure

Navigate to All > Privacy Case Management > State Models.
Select New.

On the form, fill in the fields.

Field	Description
Name	Name of the state model. For example, `Breach case`.
Application	Scope of the application. This field is automatically set to GRC: Privacy Case Management.
Active	Option to indicate that the state model is active or inactive.
Table name	Table this state model applies to.
State model field	Fields that contain the state model value in the table that this state model applies to.
State field	Fields that contain the state value in the table that this state model applies to. This field is automatically set to State [state].

Select Submit.

Define the workflow states for a privacy case
Define the workflow states for a privacy case that govern the lifecycle of the case.

Parent Topic:Configuring Privacy Case Management

50 lines · 2.2 KB Wrap lines

---
title: Create state model transition
description: Create state models to control the workflow of a privacy case by defining the states and transition conditions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/privacy-workspace/prm-create-state-model-transition.html
release: australia
product: Privacy Workspace
classification: privacy-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Privacy Case Management, Privacy Management, Governance, Risk, and Compliance]
---

# Create state model transition

Create state models to control the workflow of a privacy case by defining the states and transition conditions.

## Before you begin

Ensure that you are in the GRC: Privacy Case Management application.

Role required: sn\_privacy\_case.privacy\_case\_admin

## Procedure

1.  Navigate to **All** &gt; **Privacy Case Management** &gt; **State Models**.

2.  Select **New**.

3.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Name|Name of the state model. For example, `Breach case`.|
    |Application|Scope of the application. This field is automatically set to **GRC: Privacy Case Management**.|
    |Active|Option to indicate that the state model is active or inactive.|
    |Table name|Table this state model applies to.|
    |State model field|Fields that contain the state model value in the table that this state model applies to.|
    |State field|Fields that contain the state value in the table that this state model applies to. This field is automatically set to **State \[state\]**.|

4.  Select **Submit**.


-   **[Define the workflow states for a privacy case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/privacy-workspace/define-pcm-workflow-states.md)**  
Define the workflow states for a privacy case that govern the lifecycle of the case.

**Parent Topic:**[Configuring Privacy Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/privacy-workspace/configuring-privacy-case-management.md)