Set up the RadarFirst connection

task australia Updated Sep 10, 2026 2 min read set-up-radarfirst-connection.md
Raw file servicenow.com

Create the connection and credential that allows Privacy Case Management to communicate with RadarFirst.

Before you begin

  • Install the Privacy Case Management integration with RadarFirst (sn_privacy_rf) plugin, which provides the following default records:
    • RadarFirst Integration Configuration, which is the connection and credential alias required to establish and authorize an HTTPs connection with RadarFirst.

      You must obtain a bearer key from your account administrator for authorization.

    • RadarFirst configuration, which will be used to import RadarFirst data, and then map it to the breach assessment data in your instance.

  • Role required: System administrator

About this task

[Omitted video] Description: How to establish a connection and validate credentials for RadarFirst integration with Privacy Case Management

Procedure

  1. Open the guided setup by navigating to All > Privacy Case Management > RadarFirst Integration > RadarFirst Integration Guided Setup.

  2. On the Welcome to Guided Setup landing page, select Continue.

  3. Select Start on the Connections step of the setup.

  4. Complete the Create new connection & credential activity.

    1. On the Connection & Credential Aliases record, select the Create New Connection & Credential link within the Related Links section.

      Note: Alternatively, navigate to All > IntegrationHub > Connection & Credential Aliases, and select RadarFirst Integration Configuration. This opens the same Connection & Credential Aliases record that you must update to complete this activity of the guided setup.

    2. On the form, fill in the fields.

      Field Description
      Connection Name Auto-filled. Name of the new connection. For example, RadarFirst Integration Connection.
      RadarFirst Base URL Auto-filled. RadarFirst API address. For example, https://api.radarfirst.com
      RadarFirst Integration Bearer Token Authentication key for the RadarFirst API connection request.
    3. Select Create.

      This creates a new HTTPS connection with RadarFirst, which is used to import and map its data to the data elements and breach factors in Privacy Case Management.

    4. On the Create new connection & credential activity of the guided setup, select Mark as complete.

  5. Complete the Validate credentials activity.

    1. On the RadarFirst configuration record, select Validate credentials.

      Note: Alternatively, navigate to All > Privacy Case Management > RadarFirst Integration and select RadarFirst Configuration. This opens the same RadarFirst configuration record where you must validate the credentials to complete this activity.

      If validation succeeds, the validation status updates to Valid credentials. If it fails, the Observation field highlights the errors.

    2. On the Validate credentials activity of the guided setup, select Mark as complete.

What to do next

Import RadarFirst data into your instance. See Import RadarFirst data.

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