Email notifications in Regulatory Change Management
Email notifications are sent by the Regulatory Change Management (RCM) application at different stages of the regulatory alert workflow.
Email notifications
An admin can modify email notifications to change when to send it, who receives it, and what it contains. For more information, see Create an email notification.
The following table describes the notifications, recipients, and the associated conditions provisioned in the RCM application.
-
Workflow-driven notifications
Sent at different stages of the regulatory alert and action task lifecycle.
|
Notification |
Purpose |
Triggering conditions |
Recipient and roles |
|---|---|---|---|
|
Assign Regulatory Feed |
Informs the coordinator that a regulatory alert has been assigned to them for triage. |
Sent when a record is inserted or updated.Condition: Coordinator is set or changed. |
Recipient: coordinator.email Roles: RCM user with sn_grc_reg_change.user role |
|
Assign Regulatory Change Task |
Informs the assignee that a regulatory change task has been assigned, with its due date. |
Sent when a record is inserted or updated.Condition: Assigned to is set or changed. |
Recipient: assigned_to.email Roles: RCM user with sn_grc_reg_change.user role |
|
Assign Source Document Import Task |
Informs the assignee that a source document import task has been assigned, with its due date. |
Sent when a record is inserted or updated.Condition: Assigned to is set or changed. |
Recipient: assigned_to.email Roles: RCM user with sn_grc_reg_change.user role |
|
Assign Regulatory Action Task |
Informs the assignee that an action task has been assigned, with its due date. |
Sent when a record is inserted or updated.Condition: Assigned to is set or changed. |
Recipient: assigned_to.email Roles: Compliance manager (sn_compliance.manager), risk manager (sn_risk.manager), compliance analyst (sn_compliance.user), or risk analyst (sn_risk.user) |
|
Review Regulatory Change Task |
Informs the approver that a regulatory change task is awaiting their review and approval. |
Sent when a record is inserted or updated.Condition: Approval is for a regulatory change task and its state is Requested. |
Recipient: approver.email Roles: RCM manager with sn_grc_reg_change.manager role |
|
Review Import Document Task |
Informs the approver that a source document import task is awaiting their review and approval. |
Sent when a record is inserted or updated.Condition: Approval is for an import document task and its state is Requested. |
Recipient: approver.email Roles: RCM manager with sn_grc_reg_change.manager role |
|
Regulatory Change Task approved |
Informs the assignee that the regulatory change task has been approved. |
Sent when a record is updated.Condition: Approval state changes to Approved for a regulatory change task. |
Recipient: sysapproval.assigned_to Roles: RCM user with sn_grc_reg_change.user role |
|
Source Import Document Task approved |
Informs the assignee that the source document import task has been approved. |
Sent when a record is updated.Condition: Approval state changes to Approved for a source document import task. |
Recipient: sysapproval.assigned_to Roles: RCM user with sn_grc_reg_change.user role |
|
Reject Regulatory Change Task |
Informs the assignee that the regulatory change task has been rejected. |
Sent when a record is updated.Condition: Task is rejected. |
Recipient: assigned_to.email Roles: RCM user with sn_grc_reg_change.user role |
|
Reject Source Import Document Task |
Informs the assignee that the source document import task has been rejected. |
Sent when a record is updated.Condition: Task is rejected. |
Recipient: assigned_to.email Roles: RCM user with sn_grc_reg_change.user role |
|
Cancel Regulatory Change Task |
Informs the assignee that the regulatory change task has been cancelled. |
Sent when a record is updated. Condition: Task is cancelled. |
Recipient: assigned_to.email Roles: RCM user with sn_grc_reg_change.user role |
|
Source Import Document Task cancelled |
Informs the assignee that the source document import task has been cancelled. |
Sent when a record is updated. Condition: Task is cancelled. |
Recipient: assigned_to.email Roles: RCM user with sn_grc_reg_change.user role |
|
Regulatory Change Task request cancelled |
Informs the assignee that the approval request for a regulatory change task has been cancelled. |
Sent when a record is updated. Condition: Approval state changes to Cancelled for a regulatory change task. |
Recipient: sysapproval.assigned_to Roles: RCM user with sn_grc_reg_change.user role |
|
Import Document Task request cancelled |
Informs the assignee that the approval request for a source document import task has been cancelled. |
Sent when a record is updated. Condition: Approval state changes to Cancelled for a source document import task. |
Recipient: sysapproval.assigned_to Roles: RCM user with sn_grc_reg_change.user role |
|
Regulatory feed closed |
Informs the coordinator that a regulatory alert has been closed. |
Sent when a record is updated. Condition: Regulatory alert state changes to Closed. |
Recipient: coordinator.email Roles: RCM user with sn_grc_reg_change.user role |
Sent to notify users about regulatory assessments created, cancelled, or reassigned.
|
Notification |
Purpose |
Triggering conditions |
Recipient and roles |
|---|---|---|---|
|
Smart assessment created |
Informs the assessor that a smart assessment has been created from a regulatory alert. |
Sent when a smart assessment creation event is fired from a regulatory alert. |
Recipient: Assessment respondent Roles: Business user with sn_grc.business_user role |
|
Smart assessment completed |
Informs the requester that a smart assessment has been completed. |
Sent when a smart assessment completion event is fired. |
Recipient: Assessment requester Roles: Business user with sn_grc.business_user role |
|
Smart assessment cancelled |
Informs the assessor that a smart assessment has been cancelled. |
Sent when a smart assessment cancellation event is fired, or when an alert is marked not applicable or cancelled. |
Recipient: Assessment respondent Roles: Business user with sn_grc.business_user role |
|
Smart assessment reassigned |
Informs users that a smart assessment has been reassigned. |
Sent when an assessment reassigned event is fired for an assessment scoped to a regulatory alert. |
Recipient: Users Roles: Business user with sn_grc.business_user role |
Sent to notify users about risk assessments created, cancelled, or reassigned.
|
Notification |
Purpose |
Triggering conditions |
Recipient and roles |
|---|---|---|---|
|
Notify assessor |
Informs the assessor that a risk assessment is assigned to them. |
Sent when a record is inserted or updated. Condition: State changes to In progress for an assessment scoped to a source record. |
Recipient: assessor_user Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_assessor roles |
|
Assessor changed |
Informs the assessor that a risk assessment has been reassigned. |
Sent when a record is inserted or updated. Condition: Assessor user changes while the assessment is in progress, for an assessment scoped to a source record. |
Recipient: assessor_user Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_assessor roles |
|
Approver changed |
Informs the approver that a risk assessment has been reassigned for approval. |
Sent when a record is inserted or updated. Condition: Approver user changes without a state change for an assessment scoped to a source record. |
Recipient: approver_user Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_approver roles |
|
Notify Approver to Approve Assessment |
Informs the approver that a submitted risk assessment is awaiting their approval. |
Sent when a record is inserted or updated.Condition: The approval state is Requested for a risk assessment. |
Recipient: approver Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_approver roles |
|
Notify assessor asmt cancellation |
Informs the assessor that a risk assessment has been cancelled because the risk assessment methodology was retired. |
Sent when a record is inserted or updated. Condition: State changes to Cancelled because the associated risk assessment methodology is retired, for an assessment scoped to a source record. |
Recipient: assessor_user, approver_user Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_assessor, sn_risk_advanced.ara_approver roles |
|
Request reassessment |
Informs the assessor that a completed risk assessment needs to be reassessed by them. |
Sent when a record is inserted or updated. Condition: State changes from Completed to an active assessment state for an assessment scoped to a source record. |
Recipient: assessor_user Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_assessor roles |
Sent to notify users of regulatory alerts, action tasks, risk assessments and regulatory assessments nearing or past their due date.
|
Notification |
Purpose |
Triggering conditions |
Recipient and roles |
|---|---|---|---|
|
Regulatory Change Task reminder |
Informs the assignee that the regulatory change task assigned is due today. |
Sent by the daily flow Schedule notifications: Regulatory change task on the due date. |
Recipient: assigned_to.email Roles: Business user with sn_grc.business_user role |
|
Import Document Task reminder |
Informs the assignee that the source document import task assigned is due today. |
Sent by the daily flow Schedule notifications: Source import document task on the due date. |
Recipient: assigned_to.email Roles: Business user with sn_grc.business_user role |
|
Regulatory Action Task last day |
Informs the assignee that the action task assigned is due today. |
Sent by the daily flow Schedule notifications: Regulatory action task on the due date. |
Recipient: assigned_to.email Roles: Compliance manager (sn_compliance.manager), risk manager (sn_risk.manager), compliance analyst (sn_compliance.user), or risk analyst (sn_risk.user) |
|
Deferred Regulatory Feed reminder |
Sends a review reminder to the coordinator of a deferred regulatory alert. |
Sent when the coordinator on the deferred alert is set or changed.Sent by the daily flow Schedule Notifications: Reminder for Deferred Regulatory Feed on the reminder date set on the deferred alert. |
Recipient: coordinator.email Roles: Business user with sn_grc.business_user role |
|
Notify about Due Date Passed |
Informs the assessor that a risk assessment has passed its due date. |
Sent when a risk assessment past due date event is fired. |
Recipient: assessor_user Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_assessor roles |
|
Final Notification for Due Date passed |
Sends a final reminder to the assessor that a risk assessment has passed its due date. |
Sent when a final due date event is fired. |
Recipient: assessor_user Roles: Business user with sn_grc.business_user, sn_risk_advanced.ara_assessor roles |
|
Smart assessment overdue |
Informs the assessor that a smart assessment is overdue. |
Sent when a smart assessment overdue event is fired. |
Recipient: Assessment respondent Roles: Business user with sn_grc.business_user role |
---
title: Email notifications in Regulatory Change Management
description: Email notifications are sent by the Regulatory Change Management \(RCM\) application at different stages of the regulatory alert workflow.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/regulatory-change-management-service-portal/email-notifications-in-rcm.html
release: australia
product: Regulatory Change Management Service Portal
classification: regulatory-change-management-service-portal
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 7
breadcrumb: [Reference, Regulatory Change Management, Governance, Risk, and Compliance]
---
# Email notifications in Regulatory Change Management
Email notifications are sent by the Regulatory Change Management \(RCM\) application at different stages of the regulatory alert workflow.
## Email notifications
An admin can modify email notifications to change when to send it, who receives it, and what it contains. For more information, see [Create an email notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateANotification.md).
The following table describes the notifications, recipients, and the associated conditions provisioned in the RCM application.
- **Workflow-driven notifications**
Sent at different stages of the regulatory alert and action task lifecycle.
<table id="table_workflow_notifications_rcm"><thead><tr><th>
Notification
</th><th>
Purpose
</th><th>
Triggering conditions
</th><th>
Recipient and roles
</th></tr></thead><tbody><tr><td>
Assign Regulatory Feed
</td><td>
Informs the coordinator that a regulatory alert has been assigned to them for triage.
</td><td>
Sent when a record is inserted or updated.Condition: Coordinator is set or changed.
</td><td>
Recipient: coordinator.email
Roles: RCM user with sn\_grc\_reg\_change.user role
</td></tr><tr><td>
Assign Regulatory Change Task
</td><td>
Informs the assignee that a regulatory change task has been assigned, with its due date.
</td><td>
Sent when a record is inserted or updated.Condition: Assigned to is set or changed.
</td><td>
Recipient: assigned\_to.email
Roles: RCM user with sn\_grc\_reg\_change.user role
</td></tr><tr><td>
Assign Source Document Import Task
</td><td>
Informs the assignee that a source document import task has been assigned, with its due date.
</td><td>
Sent when a record is inserted or updated.Condition: Assigned to is set or changed.
</td><td>
Recipient: assigned\_to.email
Roles: RCM user with sn\_grc\_reg\_change.user role
</td></tr><tr><td>
Assign Regulatory Action Task
</td><td>
Informs the assignee that an action task has been assigned, with its due date.
</td><td>
Sent when a record is inserted or updated.Condition: Assigned to is set or changed.
</td><td>
Recipient: assigned\_to.email
Roles: Compliance manager \(sn\_compliance.manager\), risk manager \(sn\_risk.manager\), compliance analyst \(sn\_compliance.user\), or risk analyst \(sn\_risk.user\)
</td></tr><tr><td>
Review Regulatory Change Task
</td><td>
Informs the approver that a regulatory change task is awaiting their review and approval.
</td><td>
Sent when a record is inserted or updated.Condition: Approval is for a regulatory change task and its state is Requested.
</td><td>
Recipient: approver.email
Roles: RCM manager with sn\_grc\_reg\_change.manager role
</td></tr><tr><td>
Review Import Document Task
</td><td>
Informs the approver that a source document import task is awaiting their review and approval.
</td><td>
Sent when a record is inserted or updated.Condition: Approval is for an import document task and its state is Requested.
</td><td>
Recipient: approver.email
Roles: RCM manager with sn\_grc\_reg\_change.manager role
</td></tr><tr><td>
Regulatory Change Task approved
</td><td>
Informs the assignee that the regulatory change task has been approved.
</td><td>
Sent when a record is updated.Condition: Approval state changes to Approved for a regulatory change task.
</td><td>
Recipient: sysapproval.assigned\_to
Roles: RCM user with sn\_grc\_reg\_change.user role
</td></tr><tr><td>
Source Import Document Task approved
</td><td>
Informs the assignee that the source document import task has been approved.
</td><td>
Sent when a record is updated.Condition: Approval state changes to Approved for a source document import task.
</td><td>
Recipient: sysapproval.assigned\_to
Roles: RCM user with sn\_grc\_reg\_change.user role
</td></tr><tr><td>
Reject Regulatory Change Task
</td><td>
Informs the assignee that the regulatory change task has been rejected.
</td><td>
Sent when a record is updated.Condition: Task is rejected.
</td><td>
Recipient: assigned\_to.email
Roles: RCM user with sn\_grc\_reg\_change.user role
</td></tr><tr><td>
Reject Source Import Document Task
</td><td>
Informs the assignee that the source document import task has been rejected.
</td><td>
Sent when a record is updated.Condition: Task is rejected.
</td><td>
Recipient: assigned\_to.email
Roles: RCM user with sn\_grc\_reg\_change.user role
</td></tr><tr><td>
Cancel Regulatory Change Task
</td><td>
Informs the assignee that the regulatory change task has been cancelled.
</td><td>
Sent when a record is updated. Condition: Task is cancelled.
</td><td>
Recipient: assigned\_to.email
Roles: RCM user with sn\_grc\_reg\_change.user role
</td></tr><tr><td>
Source Import Document Task cancelled
</td><td>
Informs the assignee that the source document import task has been cancelled.
</td><td>
Sent when a record is updated. Condition: Task is cancelled.
</td><td>
Recipient: assigned\_to.email
Roles: RCM user with sn\_grc\_reg\_change.user role
</td></tr><tr><td>
Regulatory Change Task request cancelled
</td><td>
Informs the assignee that the approval request for a regulatory change task has been cancelled.
</td><td>
Sent when a record is updated. Condition: Approval state changes to Cancelled for a regulatory change task.
</td><td>
Recipient: sysapproval.assigned\_to
Roles: RCM user with sn\_grc\_reg\_change.user role
</td></tr><tr><td>
Import Document Task request cancelled
</td><td>
Informs the assignee that the approval request for a source document import task has been cancelled.
</td><td>
Sent when a record is updated. Condition: Approval state changes to Cancelled for a source document import task.
</td><td>
Recipient: sysapproval.assigned\_to
Roles: RCM user with sn\_grc\_reg\_change.user role
</td></tr><tr><td>
Regulatory feed closed
</td><td>
Informs the coordinator that a regulatory alert has been closed.
</td><td>
Sent when a record is updated. Condition: Regulatory alert state changes to Closed.
</td><td>
Recipient: coordinator.email
Roles: RCM user with sn\_grc\_reg\_change.user role
</td></tr></tbody>
</table>- **Smart assessment notifications**
Sent to notify users about regulatory assessments created, cancelled, or reassigned.
<table id="table_smart_assessment_notifications_rcm"><thead><tr><th>
Notification
</th><th>
Purpose
</th><th>
Triggering conditions
</th><th>
Recipient and roles
</th></tr></thead><tbody><tr><td>
Smart assessment created
</td><td>
Informs the assessor that a smart assessment has been created from a regulatory alert.
</td><td>
Sent when a smart assessment creation event is fired from a regulatory alert.
</td><td>
Recipient: Assessment respondent
Roles: Business user with sn\_grc.business\_user role
</td></tr><tr><td>
Smart assessment completed
</td><td>
Informs the requester that a smart assessment has been completed.
</td><td>
Sent when a smart assessment completion event is fired.
</td><td>
Recipient: Assessment requester
Roles: Business user with sn\_grc.business\_user role
</td></tr><tr><td>
Smart assessment cancelled
</td><td>
Informs the assessor that a smart assessment has been cancelled.
</td><td>
Sent when a smart assessment cancellation event is fired, or when an alert is marked not applicable or cancelled.
</td><td>
Recipient: Assessment respondent
Roles: Business user with sn\_grc.business\_user role
</td></tr><tr><td>
Smart assessment reassigned
</td><td>
Informs users that a smart assessment has been reassigned.
</td><td>
Sent when an assessment reassigned event is fired for an assessment scoped to a regulatory alert.
</td><td>
Recipient: Users
Roles: Business user with sn\_grc.business\_user role
</td></tr></tbody>
</table>- **Risk assessment notifications**
Sent to notify users about risk assessments created, cancelled, or reassigned.
<table id="table_risk_assessment_notifications_rcm"><thead><tr><th>
Notification
</th><th>
Purpose
</th><th>
Triggering conditions
</th><th>
Recipient and roles
</th></tr></thead><tbody><tr><td>
Notify assessor
</td><td>
Informs the assessor that a risk assessment is assigned to them.
</td><td>
Sent when a record is inserted or updated. Condition: State changes to In progress for an assessment scoped to a source record.
</td><td>
Recipient: assessor\_user
Roles: Business user with sn\_grc.business\_user, sn\_risk\_advanced.ara\_assessor roles
</td></tr><tr><td>
Assessor changed
</td><td>
Informs the assessor that a risk assessment has been reassigned.
</td><td>
Sent when a record is inserted or updated. Condition: Assessor user changes while the assessment is in progress, for an assessment scoped to a source record.
</td><td>
Recipient: assessor\_user
Roles: Business user with sn\_grc.business\_user, sn\_risk\_advanced.ara\_assessor roles
</td></tr><tr><td>
Approver changed
</td><td>
Informs the approver that a risk assessment has been reassigned for approval.
</td><td>
Sent when a record is inserted or updated. Condition: Approver user changes without a state change for an assessment scoped to a source record.
</td><td>
Recipient: approver\_user
Roles: Business user with sn\_grc.business\_user, sn\_risk\_advanced.ara\_approver roles
</td></tr><tr><td>
Notify Approver to Approve Assessment
</td><td>
Informs the approver that a submitted risk assessment is awaiting their approval.
</td><td>
Sent when a record is inserted or updated.Condition: The approval state is Requested for a risk assessment.
</td><td>
Recipient: approver
Roles: Business user with sn\_grc.business\_user, sn\_risk\_advanced.ara\_approver roles
</td></tr><tr><td>
Notify assessor asmt cancellation
</td><td>
Informs the assessor that a risk assessment has been cancelled because the risk assessment methodology was retired.
</td><td>
Sent when a record is inserted or updated. Condition: State changes to Cancelled because the associated risk assessment methodology is retired, for an assessment scoped to a source record.
</td><td>
Recipient: assessor\_user, approver\_user
Roles: Business user with sn\_grc.business\_user, sn\_risk\_advanced.ara\_assessor, sn\_risk\_advanced.ara\_approver roles
</td></tr><tr><td>
Request reassessment
</td><td>
Informs the assessor that a completed risk assessment needs to be reassessed by them.
</td><td>
Sent when a record is inserted or updated. Condition: State changes from Completed to an active assessment state for an assessment scoped to a source record.
</td><td>
Recipient: assessor\_user
Roles: Business user with sn\_grc.business\_user, sn\_risk\_advanced.ara\_assessor roles
</td></tr></tbody>
</table>- **Reminder notifications**
Sent to notify users of regulatory alerts, action tasks, risk assessments and regulatory assessments nearing or past their due date.
<table id="table_reminder_notifications_rcm"><thead><tr><th>
Notification
</th><th>
Purpose
</th><th>
Triggering conditions
</th><th>
Recipient and roles
</th></tr></thead><tbody><tr><td>
Regulatory Change Task reminder
</td><td>
Informs the assignee that the regulatory change task assigned is due today.
</td><td>
Sent by the daily flow **Schedule notifications: Regulatory change task** on the due date.
</td><td>
Recipient: assigned\_to.email
Roles: Business user with sn\_grc.business\_user role
</td></tr><tr><td>
Import Document Task reminder
</td><td>
Informs the assignee that the source document import task assigned is due today.
</td><td>
Sent by the daily flow **Schedule notifications: Source import document task** on the due date.
</td><td>
Recipient: assigned\_to.email
Roles: Business user with sn\_grc.business\_user role
</td></tr><tr><td>
Regulatory Action Task last day
</td><td>
Informs the assignee that the action task assigned is due today.
</td><td>
Sent by the daily flow **Schedule notifications: Regulatory action task** on the due date.
</td><td>
Recipient: assigned\_to.email
Roles: Compliance manager \(sn\_compliance.manager\), risk manager \(sn\_risk.manager\), compliance analyst \(sn\_compliance.user\), or risk analyst \(sn\_risk.user\)
</td></tr><tr><td>
Deferred Regulatory Feed reminder
</td><td>
Sends a review reminder to the coordinator of a deferred regulatory alert.
</td><td>
Sent when the coordinator on the deferred alert is set or changed.Sent by the daily flow **Schedule Notifications: Reminder for Deferred Regulatory Feed** on the reminder date set on the deferred alert.
</td><td>
Recipient: coordinator.email
Roles: Business user with sn\_grc.business\_user role
</td></tr><tr><td>
Notify about Due Date Passed
</td><td>
Informs the assessor that a risk assessment has passed its due date.
</td><td>
Sent when a risk assessment past due date event is fired.
</td><td>
Recipient: assessor\_user
Roles: Business user with sn\_grc.business\_user, sn\_risk\_advanced.ara\_assessor roles
</td></tr><tr><td>
Final Notification for Due Date passed
</td><td>
Sends a final reminder to the assessor that a risk assessment has passed its due date.
</td><td>
Sent when a final due date event is fired.
</td><td>
Recipient: assessor\_user
Roles: Business user with sn\_grc.business\_user, sn\_risk\_advanced.ara\_assessor roles
</td></tr><tr><td>
Smart assessment overdue
</td><td>
Informs the assessor that a smart assessment is overdue.
</td><td>
Sent when a smart assessment overdue event is fired.
</td><td>
Recipient: Assessment respondent
Roles: Business user with sn\_grc.business\_user role
</td></tr></tbody>
</table>
**Parent Topic:**[Regulatory Change Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/regulatory-change-management-service-portal/rcm-reference.md)
| title | Email notifications in Regulatory Change Management |
| description | Email notifications are sent by the Regulatory Change Management \(RCM\) application at different stages of the regulatory alert workflow. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/governance-risk-compliance/regulatory-change-management-service-portal/email-notifications-in-rcm.html |
| release | australia |
| product | Regulatory Change Management Service Portal |
| classification | regulatory-change-management-service-portal |
| topic_type | reference |
| last_updated | 2026-03-12 |
| reading_time_minutes | 7 |
| breadcrumb | ReferenceRegulatory Change ManagementGovernanceRiskand Compliance |