Update the Important choices module

task australia Updated Sep 10, 2026 1 min read set-up-important-choices.md
Raw file servicenow.com

Update the rating of the assessment in the Operational Resilience application so that you can update the criticality and the order of the assessment for your business services.

Before you begin

Role required: sn_oper_res.admin

About this task

You can update the criticality and the order of the assessment rating by using the Important choices module. This task is optional.

Procedure

  1. Navigate to All > Operational Resilience > Admin > Important Choices.

    You see the default assessment rating that is shown in the following example.

    [Omitted image "default-importance-rating-scale.png"] Alt text: Default assessment rating.

    A sample assessment rating is shown in the following example.

    [Omitted image "or-ws-admin-important-choices-example.png"] Alt text: Sample assessment rating.

  2. Click New.

  3. On the form, fill in the fields and select Submit.

    For a description of the field values on the GRC Choices form, see GRC Choices form.

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